Dispute Resolution
Evidence-Based Dispute Review. Fair to Both Sides.
When a Resident disputes a completed job, HALOFIX USA reviews the photo evidence, scope documents, and platform policy before any decision. No automatic refunds, no Resident-always-right.
Apply Now →How Disputes Work
- 1
Resident files claim
A Resident can open a dispute in the dashboard up to 30 days after the job is completed. The Resident describes the problem and can upload photos to the claim.
- 2
Hero notified + evidence collection
You are notified of the claim. Evidence can be submitted up to 14 days after the dispute opens (your photos, completion certificate, any post-job communication).
- 3
Platform evidence review
HALOFIX reviews both sides against the original scope of work, photos, and platform policy.
- 4
Resolution path
HALOFIX reviews both sides' evidence. If the work is at fault, you confirm the return visit within 24 hours and complete it within 72 hours. If you refuse, HALOFIX can refund the Resident, recovered from your job payment and payouts. A refund for workmanship covers labor only (up to $500; $1,000 for Resident Plus members). Your account may be closed separately. Refund or cashback for your work is your responsibility as the Hero of record.
What Protects You
- HALOFIX reviews the evidence from both sides - it does not automatically side with the Resident.
- Upload your before/during/after photos to the claim - they are your strongest defense.
Evidence Wins
Before, during and after photos, signed completion certificates and in-app messages are the evidence HALOFIX reviews. The platform makes documentation easy; you make it count.
Fair Process
Disputes are decided by a person on the platform team - not an algorithm, not the Resident's side. Both parties get to present evidence. Decisions are documented.
Related Topics
Ready to Work With Real Protection?
Apply online, then finish your setup steps in the dashboard.
Start Your Application →