HALOFIX Hero Terms of Service

1. Independent Contractor Relationship

You (“Hero”) acknowledge and agree that you are an independent contractor and not an employee, agent, joint venturer, or partner of HALOFIX USA LLC (“HALOFIX”). Nothing in this Agreement creates an employment relationship. You retain full control over the manner and means of performing services, including the right to accept or decline job offers, set your own schedule, and use your own tools and equipment.

As a Hero, you perform services directly for the Resident, not for HALOFIX. HALOFIX operates solely as a technology platform connecting Residents who need home services with independent Heroes who choose to provide them. HALOFIX does not direct, supervise, or control the work you perform.

Non-Exclusivity: You are free to work for competing platforms, maintain your own client relationships outside the platform, and operate your own independent business without restriction. Nothing in this Agreement limits your ability to provide services to any person or entity outside of the HALOFIX platform.

2. Licensing and Insurance Requirements

You represent and warrant that you:

• Hold a valid, active Florida DBPR contractor license for all service categories in which you accept jobs
• Maintain general liability (GL) insurance with a minimum coverage of Roofing $2M; HVAC $1M, plumbing $1M and electrical $1M per occurrence. Appliance repair: optional, $500K if carried. (Naming HALOFIX USA LLC as Additional Insured.)
• Maintain commercial auto insurance of $250,000 bodily injury per person / $500,000 per accident / $100,000 property damage (If you operate a vehicle in connection with HALOFIX services.)
• Workers' compensation: Required under Florida law. Sole-operator construction Heroes may hold a Notice of Election to be Exempt issued by the FL Division of Workers Compensation in lieu of a policy.
• COI cadence: Upload current Certificates of Insurance (COI) to your HALOFIX Hero profile and replace at least 14 days before any policy expires.
• Will promptly notify HALOFIX of any license suspension, revocation, or insurance lapse

HALOFIX USA may suspend dispatch of jobs to you if your COI is expired, non-conforming, or unverifiable. Failure to maintain required licensing or insurance constitutes grounds for immediate suspension or removal from the HALOFIX platform.

Appliance repair exception: HALOFIX does not require a Florida DBPR license for appliance repair alone. Electrical, plumbing, HVAC, or refrigerator/freezer sealed-system refrigerant work is assigned only to Heroes with the appropriate DBPR license or EPA Section 608 certification. Every appliance Hero application is reviewed before approval. General liability insurance is optional for appliance repair; a Hero who carries it must meet the platform minimum. Heroes may accept appliance-repair jobs without a DBPR license, and appliance-repair bookings are available on the platform. For all other (regulated) trades, a valid, non-expired license is required to receive job offers.

Offers and ratings: A low rating alone does not delay your offers: every matched Hero is offered a job at the same time, and the first to accept gets it. If your latest 2 bad reviews (2 stars or lower) are not fixed, new job offers stop until HALOFIX USA reviews your account; your current jobs and payouts continue. Every job already assigned to you is unaffected. You may contact support at any time to request a review of your standing.

3. Indemnification and Hold-Harmless

To the fullest extent permitted by Florida law, you agree to indemnify, defend, and hold harmless HALOFIX USA LLC, its officers, directors, members, employees, agents, and affiliates (collectively, “HALOFIX Parties”) from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your performance or failure to perform services for any Resident
• Any property damage, personal injury, or death caused by your acts or omissions, including those of your employees or subcontractors
• Any violation of applicable federal, state, or local laws, including Florida contractor licensing laws
• Any breach of this Agreement or any representation or warranty made herein
• Any tax liability, penalty, or interest arising from your independent contractor status, including failure to report income or pay self-employment taxes

This indemnification obligation survives the termination of your account and this Agreement.

4. Limitation of Liability

HALOFIX provides a technology platform connecting Residents with Heroes. HALOFIX does not perform, supervise, or control the work performed by Heroes.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HALOFIX'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL COMMISSIONS EARNED BY HALOFIX FROM YOUR COMPLETED JOBS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL HALOFIX BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, REGARDLESS OF THE LEGAL THEORY.

5. Assumption of Risk

You acknowledge that providing home services involves inherent risks, including but not limited to property damage, personal injury, and exposure to hazardous conditions. You voluntarily assume all such risks and agree that HALOFIX shall not be liable for injuries, damages, or losses you sustain while performing services.

6. Dispute Resolution

Complaint about the work: If a Resident complains about the work, HALOFIX checks the complaint first. If the work is at fault, you confirm the return visit within 24 hours and complete it within 72 hours.

Any dispute arising from or relating to this Agreement shall be resolved through binding arbitration administered by the American Arbitration Association (AAA). The arbitration shall take place in Pinellas County, Florida. The governing law shall be the laws of the State of Florida. The AAA rules that apply and who pays the AAA fees are stated in Section 15 of the Hero Agreement you sign (v2.0.1), which is the signed contract.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action.

7. Payment and Commission

HALOFIX collects payment from Residents and remits your portion after deducting the platform commission. The commission is charged in milestone bands on your labor only. Each rate applies only to the labor inside its band, and parts and materials are never commissioned:

HALOFIX commission is charged in milestone bands on the Hero's labor only: 25% of the first $1,000 of labor; 15% of labor from $1,000 to $2,000; 10% of labor above $2,000. Each rate applies only to the labor inside its band, so earning more never lowers what a Hero keeps on earlier dollars (for example, $1,500 of labor carries $325 commission). Parts and materials are never commissioned. Stripe processing fees are deducted separately. See full terms at /hero-terms.

Payout Cadence

HALOFIX holds your share of each job and releases it automatically: right after a review with no complaint, or 2 business days after the job is completed if there is no review. A written complaint, or a rating of 2 stars or less with a written reason, keeps it on hold until HALOFIX has reviewed it. A rating of 2 stars or less with no reason holds it for 3 days.

The 2 business days count from the later of completion and the Resident's payment for the job, on the US Eastern calendar; weekends and US federal holidays do not count. An open dispute also keeps it on hold. The release is automatic. A HALOFIX admin may hold a payout by hand for up to 14 days.

Two clocks apply: HALOFIX releases your share of a job to your Stripe account under the payout rule in Section 7, and Stripe then sends it to your bank on your Stripe payout schedule. The first live payout is typically scheduled 7-14 days after the first successful payment and may take longer depending on Stripe review; later payouts follow the Hero's Stripe payout schedule and bank processing. HALOFIX does not promise a bank arrival date.

As an independent contractor, you are responsible for all applicable federal, state, and local taxes, including self-employment tax. HALOFIX sends you your annual tax form (1099) if your payments reach the IRS reporting threshold.

Card Processing Fees

HALOFIX processes Resident payments through Stripe. The Stripe card-processing fee, figured at the standard rate of 2.9% plus $0.30 per transaction and rounded up to the cent, is deducted from your portion of each charge you are paid from (a job's bill or an inspection fee), in addition to the platform commission. It is figured on the full Resident charge, including materials; on a Resident Plus member's bill it is figured on the bill before the member discount. When HALOFIX charges a Resident's booking hold because the Resident did not answer, HALOFIX pays the card fee on that charge and nothing is deducted from your inspection fee for it.

Stripe payout fees are deducted from your payout: $2 on your first payout each month, plus 0.25% + $0.25 on each job's transfer to your Stripe account. The month is the US Eastern calendar month. Fees are taken only up to the amount of the job's share, so a payout never goes below zero. If a job's share is not enough to cover the payout fee, the share is used up by the fee and nothing is sent for that job. If it covers the payout fee but not the monthly fee as well, the part of the monthly fee that does not fit is carried to your next payout, where it comes off first.

Chargebacks: If a Resident disputes a charge with their card issuer, HALOFIX pays Stripe's $15 chargeback fee and handles the response; you are never billed that fee. If the issuer decides against HALOFIX and the reason is your work, HALOFIX may recover from you the part of your pay for that job that matches the share of the charge the issuer took back. Before anything is deducted, HALOFIX sends you a written notice by email that lists the amount and the reason, and you may dispute it in writing within 30 days; only an amount you did not dispute, or that HALOFIX confirmed after reading your answer, is deducted from a later payout.

Refunds: Stripe does not return its processing fee on refunds; HALOFIX absorbs that lost fee. When HALOFIX refunds a Resident after a dispute about your work, your share of that job is reduced in the same proportion as the refund bears to the charge: before your share is released it is reduced, and after it was sent to your Stripe account that transfer is reversed by the same proportion. If that money has already left your Stripe account, HALOFIX uses the notice-and-dispute steps above before recovering it.

If Stripe changes its pricing, HALOFIX publishes a new version of the Hero Agreement (v2.0.1, Section 12) before a changed fee is deducted from your pay.

W-9, Tax Reporting, and Backup Withholding

You will provide HALOFIX USA LLC with a current, correct, and complete IRS Form W-9 (Rev. March 2024 or the then-current revision) BEFORE HALOFIX USA LLC makes any payment to you. Updated W-9 required within 30 days of any change to the information reported.

If you fail to furnish a valid W-9, or if the IRS notifies HALOFIX that the TIN you furnished is incorrect, HALOFIX will withhold 24% of all payments to you as backup withholding under federal tax rules.

Emergency Pricing Review

During a declared state of emergency in Florida, HALOFIX USA reviews emergency invoices against the applicable reference price. If a submitted invoice is well above it, HALOFIX USA warns the Hero at billing and flags the bill for review. The review is a trigger, not a price cap, and documented cost increases may be considered.

Charging a price that breaks this rule is grounds for removal from the platform.

8. Optional Hero-Provided Report Disclosure

HALOFIX USA LLC does not order, procure, or pay for consumer reports about Heroes. Providing a report is voluntary. It is not required for approval and no Hero is asked to obtain one. A Hero may upload a consumer report prepared about them by a consumer reporting agency, or a state-issued criminal history record such as a Florida FDLE criminal history record.

If information in a report a Hero provided is used to deny or terminate their account, that Hero will receive a pre-adverse action notice and a summary of their rights before any final decision.

9. Independent Contractor Status

Heroes are independent contractors, not employees of HALOFIX USA LLC. Your independent contractor status is shown by the following:

• You set your own schedule and hours
• You may accept or decline any job offer
• You use your own tools and equipment
• You may work for competitors or other platforms
• You control the manner and means of performing services
• HALOFIX USA does not supervise or direct your work

10. Cancellation and Termination

Either party may terminate at any time with written notice. If a license or insurance policy expires, HALOFIX USA pauses new job offers to that Hero until current documentation is on file; the account remains open and assigned work is unaffected. HALOFIX USA may suspend an account for safety violations or terms violations.

Upon termination, all outstanding payouts for completed jobs will be processed per the normal payout schedule.

If a Resident cancels late and the booking hold is forfeited, the whole hold stays with HALOFIX. A Hero receives no share of a late-cancellation fee.

To reactivate a suspended account, contact (786) 550-2580 or email support@halofixusa.com.

11. Non-Circumvention Covenant

Duration: 24 months from last completed job. Full policy: Anti-Circumvention Policy.

12. Brand and Platform Restrictions

• You may not use the HALOFIX USA name, logo, or branding in your own advertising, vehicles, uniforms, or business cards without prior written consent.
• You may reference your HALOFIX USA profile link for Resident convenience, but may not imply employment by or endorsement from HALOFIX USA.
• Marketing materials that reference HALOFIX USA must be submitted for approval to support@halofixusa.com.

13. Warranty Obligations

Every job completed through HALOFIX USA carries your workmanship warranty of at least 90 days on the labor, from the completion date. As a Hero, you agree to:

• Honor warranty claims submitted through the platform within the coverage period
• Accept or decline a warranty claim within 24 hours and complete the return visit within 72 hours of the claim
• Perform warranty remediation work at no additional cost to the Resident when the claim is valid
• Cooperate with HALOFIX USA warranty mediation process

A Resident's warranty claim reaches you with an Accept button. Accept within 24 hours of the claim notice to commit to the return visit, and complete the visit within 72 hours of the claim notice (or at the Resident's next available time, if that is later). If you do not accept, HALOFIX reviews the claim by hand and contacts you. If you still refuse, HALOFIX can open a dispute, and a refund decided there is recovered from your payouts. Full warranty terms: Warranty Policy.

The notes and decision HALOFIX USA writes on a job dispute are shown to both the Resident and the Hero on that job, so do not put anything private in a dispute message.

14. Optional Consumer Report Authorization

HALOFIX USA LLC does not obtain a consumer report for your application. If you voluntarily provide a consumer report you already hold, you authorize HALOFIX USA LLC to review it for platform eligibility. Providing a report is optional and is not required for approval.

This authorization does not ask HALOFIX USA LLC to order a report. The full consumer-report notice is at /fcra-disclosure.

Pre-adverse action notice: If information in a consumer report you provided would be used to deny or terminate your access, you will receive a copy of the report and a summary of your rights at least five (5) business days before any final adverse action, with an opportunity to dispute inaccurate information directly with the consumer reporting agency.

15. Arbitration Agreement & 30-Day Opt-Out

Binding individual arbitration: Except for the carve-outs below, any dispute, claim, or controversy arising out of or relating to this Hero Agreement or your use of the HALOFIX USA platform shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”): under its Consumer Arbitration Rules if you are an individual or a one-person business, otherwise under its Commercial Arbitration Rules. The hearing is in Pinellas County, Florida, by phone or video, or in your home county if you ask. HALOFIX pays the AAA filing, administration and arbitrator fees above the amount you would pay to file the same claim in court, unless the arbitrator decides your claim is frivolous. This follows Section 15 of the signed Hero Agreement v2.0.1.

Class action waiver: You agree that any arbitration or proceeding shall be brought only in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

30-Day Opt-Out: You may opt out of binding arbitration by sending written notice to support@halofixusa.com within 30 days of first creating your Hero account. The notice must include your full name, account email, and a clear statement that you opt out of arbitration under this Section 15. Opting out does not affect any other terms of this Agreement.

Carve-outs: Claims for injunctive relief about intellectual property or contractor licensing may be brought in the courts of Pinellas County, Florida. Either party may also bring an individual action in small claims court in Pinellas County, Florida, for disputes within that court's jurisdictional limits.

Severability: If any provision of this Section 15 is held unenforceable, the unenforceable portion shall be severed and the remaining provisions shall continue in full force and effect.

16. SMS & Voice Communications

Operational dispatch SMS is optional. If you separately opt in and provide your phone number, you consent to receive job-dispatch and operational SMS messages, voice calls, and automated notifications from HALOFIX USA LLC related to your Hero activity, including new job offers, dispatch confirmations, schedule changes, Resident messages, payment notices, and platform alerts.

Frequency: Message frequency varies based on your job acceptance rate and platform activity. Standard message and data rates from your carrier may apply.

Delivery: This SMS channel is optional and may supplement app push notifications and email. We do not guarantee timely delivery; offers may expire before receipt.

Opt-out: You may opt out of SMS at any time by replying STOP to any message, or by contacting support@halofixusa.com. SMS consent is not a condition of platform participation. If you decline or opt out, HALOFIX USA LLC will attempt to send job offers through available app push notifications and email instead. Delivery is not guaranteed on any channel; a job offer may expire or be accepted by another Hero before you see it.

Reply HELP: Reply HELP to any message for assistance, or call (786) 550-2580.

Compliance: Hero SMS dispatch operates under HALOFIX USA LLC's registered A2P 10DLC campaign. HALOFIX USA works to follow applicable laws.

17. Contact