HALOFIX Hero Terms of Service

1. Independent Contractor Relationship

You (“Hero”) acknowledge and agree that you are an independent contractor and not an employee, agent, joint venturer, or partner of HALOFIX USA LLC (“HALOFIX”). Nothing in this Agreement creates an employment relationship. You retain full control over the manner and means of performing services, including the right to accept or decline job offers, set your own schedule, and use your own tools and equipment.

As a Hero, you perform services directly for the Resident (homeowner), not for HALOFIX. HALOFIX operates solely as a technology marketplace connecting Residents who need home services with independent Heroes who choose to provide them. HALOFIX does not direct, supervise, or control the work you perform.

Non-Exclusivity: You are free to work for competing platforms, maintain your own client relationships outside the platform, and operate your own independent business without restriction. Nothing in this Agreement limits your ability to provide services to any person or entity outside of the HALOFIX platform.

2. Licensing and Insurance Requirements

You represent and warrant that you:

• Hold a valid, active Florida DBPR contractor license for all service categories in which you accept jobs
• Maintain general liability (GL) insurance with a minimum coverage of $1,000,000 per occurrence
• Will maintain workers' compensation insurance as required by Florida law (FL Statute 440), or hold a valid exemption
• Will promptly notify HALOFIX of any license suspension, revocation, or insurance lapse

Failure to maintain required licensing or insurance constitutes grounds for immediate suspension or removal from the HALOFIX platform.

3. Indemnification and Hold-Harmless

To the fullest extent permitted by Florida law, you agree to indemnify, defend, and hold harmless HALOFIX USA LLC, its officers, directors, members, employees, agents, and affiliates (collectively, “HALOFIX Parties”) from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:

• Your performance or failure to perform services for any Resident (homeowner)
• Any property damage, personal injury, or death caused by your acts or omissions, including those of your employees or subcontractors
• Any violation of applicable federal, state, or local laws, including Florida contractor licensing laws (FL Statute 489)
• Any breach of this Agreement or any representation or warranty made herein
• Any tax liability, penalty, or interest arising from your independent contractor status, including failure to report income or pay self-employment taxes

This indemnification obligation survives the termination of your account and this Agreement.

4. Limitation of Liability

HALOFIX provides a technology platform connecting Residents with Heroes. HALOFIX does not perform, supervise, or control the work performed by Heroes.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HALOFIX'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL COMMISSIONS EARNED BY HALOFIX FROM YOUR COMPLETED JOBS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL HALOFIX BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, REGARDLESS OF THE LEGAL THEORY.

5. Assumption of Risk

You acknowledge that providing home services involves inherent risks, including but not limited to property damage, personal injury, and exposure to hazardous conditions. You voluntarily assume all such risks and agree that HALOFIX shall not be liable for injuries, damages, or losses you sustain while performing services.

6. Dispute Resolution

Any dispute arising from or relating to this Agreement shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Pinellas County, Florida. The governing law shall be the laws of the State of Florida. Each party shall bear its own costs and attorneys' fees unless the arbitrator determines otherwise.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action.

7. Payment and Commission

HALOFIX collects payment from Residents and remits your portion after deducting the platform commission. Commission rates are tiered based on your completed job count:

Tier improves automatically as your completed job count grows. Standard tier (75% keep) starts at sign-up. See full terms at /hero-terms.

Payout Cadence

Stripe Connect standard payout — typically 2 business days after job completion. First payout may take up to 7 business days while Stripe verifies your account.

As an independent contractor, you are responsible for all applicable federal, state, and local taxes, including self-employment tax. HALOFIX USA LLC will issue IRS Form 1099-NEC for annual payments of $600 or more.

8. Background Check Disclosure

HALOFIX USA LLC obtains a consumer report (background check) as part of the Hero onboarding process. Per FCRA §604(b), a separate written disclosure and authorization is provided before the report is obtained.

If information in the report is used to deny or terminate your account, you will receive a pre-adverse action notice, a copy of the report, and a summary of your rights under the FCRA before any final decision.

Governing law: Fair Credit Reporting Act (FCRA) §604(b)

9. Independent Contractor Status

Heroes are independent contractors, not employees of HALOFIX USA LLC. Under the IRS 20-factor test and Florida law, your independent contractor status is evidenced by the following:

• You set your own schedule and hours
• You may accept or decline any job offer
• You use your own tools and equipment
• You may work for competitors or other platforms
• You control the manner and means of performing services
• HALOFIX USA does not supervise or direct your work

10. Cancellation and Termination

Either party may terminate at any time with written notice. HALOFIX USA may immediately suspend accounts for license expiration, insurance lapse, safety violations, or terms violations.

Upon termination, all outstanding payouts for completed jobs will be processed per the normal payout schedule.

To reactivate a suspended account, contact (786) 550-2580 or email heroes@halofixusa.com.

11. Non-Circumvention Covenant

Duration: 12 months from last completed job. Damages: 5x lost platform commission. Full policy: Anti-Circumvention Policy.

12. Brand and Platform Restrictions

• You may not use the HALOFIX USA name, logo, or branding in your own advertising, vehicles, uniforms, or business cards without prior written consent.
• You may reference your HALOFIX USA profile link for customer convenience, but may not imply employment by or endorsement from HALOFIX USA.
• Marketing materials that reference HALOFIX USA must be submitted for approval to heroes@halofixusa.com.

13. Warranty Obligations

Every job completed through HALOFIX USA carries a minimum 90 days workmanship warranty (HALOFIX Standard Warranty). As a Hero, you agree to:

• Honor warranty claims submitted through the platform within the coverage period
• Respond to warranty claim inquiries within 48 hours
• Perform warranty remediation work at no additional cost to the Resident when the claim is valid
• Cooperate with HALOFIX USA warranty mediation process

If you fail to respond to or honor a valid warranty claim, HALOFIX USA may dispatch a replacement Hero and deduct remediation costs from your future payouts. Full warranty terms: Warranty Policy.

14. Background Check Consent (FCRA §604(b)(2))

You acknowledge that HALOFIX USA LLC obtains one or more consumer reports (background checks) about you in connection with your Hero application and your continued participation on the platform. These reports may include criminal history, identity verification, Florida DBPR license verification, motor vehicle records, and FDLE sex offender registry searches.

A standalone written disclosure and your written authorization are required and provided before any consumer report is obtained, in compliance with the Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681b(b)(2)(A). The full standalone disclosure is at /fcra-disclosure.

Pre-adverse action notice: If information in a consumer report would be used to deny or terminate your access to the platform, you will receive a copy of the report and a summary of your FCRA rights at least five (5) business days before any final adverse action, with an opportunity to dispute inaccurate information directly with the consumer reporting agency.

15. Arbitration Agreement & 30-Day Opt-Out

Binding individual arbitration: Except for the carve-outs below, any dispute, claim, or controversy arising out of or relating to this Hero Agreement or your use of the HALOFIX USA platform shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be conducted in Pinellas County, Florida.

Class action waiver: You agree that any arbitration or proceeding shall be brought only in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

30-Day Opt-Out: You may opt out of binding arbitration by sending written notice to heroes@halofixusa.com within 30 days of first creating your Hero account. The notice must include your full name, account email, and a clear statement that you opt out of arbitration under this Section 15. Opting out does not affect any other terms of this Agreement.

Carve-outs: Claims for injunctive relief related to intellectual property, anti-circumvention enforcement, or violations of applicable contractor licensing law may be brought in state or federal courts located in Pinellas County, Florida. Either party may also bring an individual action in small claims court in Pinellas County, Florida, for disputes within that court's jurisdictional limits.

Severability: If any provision of this Section 15 is held unenforceable, the unenforceable portion shall be severed and the remaining provisions shall continue in full force and effect.

16. SMS & Voice Communications (TCPA + A2P 10DLC)

By signing this Agreement and providing your phone number, you consent to receive job-dispatch and operational SMS messages, voice calls, and automated notifications from HALOFIX USA LLC related to your Hero activity, including new job offers, dispatch confirmations, schedule changes, customer messages, payment notices, and platform alerts.

Frequency: Message frequency varies based on your job acceptance rate and platform activity. Standard message and data rates from your carrier may apply.

Opt-out: You may opt out of SMS at any time by replying STOP to any message, or by contacting heroes@halofixusa.com. Opting out of operational SMS may significantly reduce your ability to receive and accept job offers and is not a condition of platform participation; however, declining job-dispatch messages may render continued Hero participation impractical.

Reply HELP: Reply HELP to any message for assistance, or call (786) 550-2580.

Compliance: Hero SMS dispatch operates underHALOFIX USA LLC's registered A2P 10DLC campaign and complies with the Telephone Consumer Protection Act (TCPA), the FCC's implementing regulations, and the carrier consortium's 10DLC messaging rules.

17. Contact