Do Not Call Policy

HALOFIX USA works to follow applicable laws.

Types of Communications

• Transactional / Service messages: HALOFIX sends booking confirmations, Hero arrival alerts, and service updates for the Resident's own booking. These cannot be fully opted out of while an active booking exists.
• Marketing / Promotional: Advertising, upsells, and promotional offers. You may opt out of these at any time.
• Automated calls (robocalls): HALOFIX will not initiate automated or pre-recorded calls to your number without prior express written consent.

How to Opt Out Immediately

• Text messages: Reply STOP to any text message from HALOFIX. HALOFIX records the request when received and applies it to its marketing suppression record.
• This form: Submit the form below to add your number to our internal DNC list.
• Email: legal@halofixusa.com
• Phone: (786) 550-2580
• National Registry: donotcall.gov

Effective Period

HALOFIX honors company-specific Do Not Call requests within a reasonable time, no later than 10 business days, and keeps them for at least 5 years. HALOFIX policy keeps an opt-out active unless you expressly opt back in. Provider handling does not extend this period; contact us if marketing messages continue after confirmation.

Violations

If you believe HALOFIX has violated your DNC rights, contact us at legal@halofixusa.com. Unwanted telemarketing calls and texts may be reported to the FTC at reportfraud.ftc.gov.