HALOFIX USA Hero Independent Contractor Agreement v2.0.1

HALOFIX USA HERO INDEPENDENT CONTRACTOR AGREEMENT
Version: v2.0.1
Last updated: October 2026
Counterparty: HALOFIX USA LLC

KEY NUMBERS (a summary only - the sections below control)

- HALOFIX commission, on labor only: 25% of the first $1,000 of labor; 15% of labor from $1,000 to $2,000; 10% of labor above $2,000. Example: $1,500 of labor carries $325 commission.
- Commission on materials: none.
- Card processing (Stripe): 2.9% plus $0.30 per transaction, from your portion; HALOFIX pays it on a Resident-not-answering charge.
- Stripe payout fees: Stripe payout fees are deducted from your payout: $2 on your first payout each month, plus 0.25% + $0.25 on each job's transfer to your Stripe account. The month is the US Eastern calendar month. Fees are taken only up to the amount of the job's share, so a payout never goes below zero. If a job's share is not enough to cover the payout fee, the share is used up by the fee and nothing is sent for that job. If it covers the payout fee but not the monthly fee as well, the part of the monthly fee that does not fit is carried to your next payout, where it comes off first.
- Booking hold (paid by the Resident, never by you): $89 normal / $125 Emergency.
- Resident late cancel: the forfeited hold stays with HALOFIX; you receive no share.
- Payouts: through Stripe Connect. Two clocks apply: HALOFIX releases your share of a job to your Stripe account under the payout rule in Section 7, and Stripe then sends it to your bank on your Stripe payout schedule. The first live payout is typically scheduled 7-14 days after the first successful payment and may take longer depending on Stripe review; later payouts follow the Hero's Stripe payout schedule and bank processing. HALOFIX does not promise a bank arrival date.
- Your share of a job: HALOFIX holds your share of each job and releases it automatically: right after a review with no complaint, or 2 business days after the job is completed if there is no review. A written complaint, or a rating of 2 stars or less with a written reason, keeps it on hold until HALOFIX has reviewed it. A rating of 2 stars or less with no reason holds it for 3 days.
- General liability insurance: Roofing $2M; HVAC $1M, plumbing $1M and electrical $1M per occurrence. Appliance repair: optional, $500K if carried.
- How long a job offer stays open: until 3 hours before the scheduled time; only a Hero's accept closes it earlier (never past the booking's own cancellation time).
- Late cancel or no-show by you: no fine. Your account goes under review; no new offers until HALOFIX resolves it.
- Explaining a missed job: 5 business days, by text and upload in your dashboard.
- Warranty you give: 90 days on your labor.
- Off-platform work with a HALOFIX Resident: not allowed for 24 months after your last job with them; it leads to permanent account closure.
- Supported complaint about your work: you return a second time and complete the work at no charge: confirm within 24 hours, return within 72 hours (or the Resident's next available time, if later).
- Background report: optional, your choice, your cost.

1. INDEPENDENT CONTRACTOR RELATIONSHIP

You ("Hero") are an independent contractor, not an employee, agent, joint venturer, or partner of HALOFIX USA LLC ("HALOFIX"). Nothing in this Agreement creates an employment relationship. You keep full control over how you do your work, including the right to accept or decline job offers, set your own schedule, and use your own tools and equipment.

You perform services directly for the Resident (the homeowner), not for HALOFIX. HALOFIX offers each booked job to the available Heroes who match it and assigns it to one Hero: the first Hero who accepts the offer. HALOFIX does not direct, supervise, or control the work you perform.

Your price, your inspection. Before a job, HALOFIX may show the Resident an estimate range. That range is not your price. You inspect the job on site and set the final price yourself: your labor plus any materials. The Resident approves that price through HALOFIX before you do the work. HALOFIX never fixes the price of your work for you.

Non-exclusivity. You are free to work for competing platforms, keep your own clients outside HALOFIX, and run your own business without restriction, subject only to Section 11 (Residents you met through HALOFIX).

2. LICENSING AND INSURANCE

You promise that you:
- hold a valid, active Florida DBPR contractor license for each regulated trade in which you accept jobs;
- carry general liability insurance naming HALOFIX USA LLC as Additional Insured, at the minimum for your trade: Roofing $2M; HVAC $1M, plumbing $1M and electrical $1M per occurrence. Appliance repair: optional, $500K if carried.
- carry commercial auto insurance of at least $250,000 bodily injury per person / $500,000 per accident / $100,000 property damage, if you use a vehicle for HALOFIX jobs;
- carry workers' compensation coverage where Florida law requires it for your business, or hold a valid exemption issued by Florida's Division of Workers' Compensation; you alone are responsible for your own employees and helpers, their pay and their coverage;
- tell HALOFIX promptly if a license is suspended or revoked or a policy lapses.

Certificates of insurance. Upload current Certificates of Insurance (COI) to your HALOFIX Hero profile and replace at least 14 days before any policy expires.

Appliance repair. HALOFIX does not require a Florida DBPR license for appliance repair alone. Electrical, plumbing, HVAC, or refrigerator/freezer sealed-system refrigerant work is assigned only to Heroes with the appropriate DBPR license or EPA Section 608 certification. Every appliance Hero is vetted. General liability insurance is optional for appliance repair; a Hero who carries it must meet the platform minimum. A license does not change who is offered an appliance repair job: every matched Hero is offered it at the same time (Section 19).

How HALOFIX reviews you. HALOFIX reviews every application by hand before you receive offers. HALOFIX compares your license number, trade and name with Florida license records; if they do not match, an owner reviews your application by hand - a mismatch is never an automatic rejection.

If a license or policy lapses. Expiration dates are monitored daily. You are alerted by email and dashboard before a policy expires. If a policy lapses, you stop receiving new job offers until a current certificate is uploaded and reviewed. Your account is not suspended and work already assigned to you is unaffected. This dispatch hold does not apply to appliance repair. Failing to keep required licenses or insurance is grounds for suspension or removal.

3. INDEMNIFICATION

As far as Florida law allows, you will defend and cover HALOFIX USA LLC and its members, officers, employees and agents against third-party claims, losses and costs (including reasonable attorneys' fees) that come from: your work or failure to do work for a Resident; property damage, injury or death caused by you, your employees or your subcontractors; your breaking of any law, including contractor licensing laws; your breach of this Agreement; your taxes; and texts, calls or emails you send to Residents outside the HALOFIX system (Section 16). You do not cover HALOFIX for the part of a claim caused by HALOFIX's own negligence or misconduct. HALOFIX tells you promptly about a claim and lets you take part in the defense. This survives the end of your account.

4. LIMITATION OF LIABILITY

HALOFIX runs the platform that assigns jobs and handles payment; it does not perform, supervise or control your work. As far as the law allows, HALOFIX's total liability to you under this Agreement is limited to the commissions HALOFIX earned from your completed jobs in the 12 months before the claim, and HALOFIX is not liable for indirect, incidental, special, consequential or punitive damages, such as lost profits. This limit never reduces the money HALOFIX owes you for jobs you completed (Section 7), and it does not apply to HALOFIX's fraud or intentional misconduct.

5. ASSUMPTION OF RISK

Home service work carries risks, including property damage, injury and hazardous conditions. You accept the ordinary risks of your own trade work, and HALOFIX is not liable for injuries or losses you suffer while doing the work, except to the extent HALOFIX's own negligence caused them. This Section does not reduce any insurance or workers' compensation coverage.

6. DISPUTE RESOLUTION BETWEEN YOU AND HALOFIX

Disputes between you and HALOFIX are handled under Section 15 (arbitration, with a 30-day opt-out and court carve-outs). Florida law governs this Agreement.

7. PAYMENT AND COMMISSION

How you are paid. HALOFIX collects payment from Residents and pays you your portion after deducting the platform commission. A Resident's payment to HALOFIX for an approved bill counts as the Resident's payment to you for that amount; you collect nothing from the Resident directly.

Commission (labor only). HALOFIX charges a platform commission only on labor you are paid for - the labor on a job's bill, or an inspection fee (see Inspection fee below) - in milestone bands counted on each bill on its own. Each rate applies only to the labor that falls inside its band: 25% of the first $1,000 of labor; 15% of labor from $1,000 to $2,000; 10% of labor above $2,000. Earning more on a job never lowers what you keep on the earlier dollars - for example, $1,500 of labor carries $325 commission. The commission is rounded down to the cent, so you are never charged more than the exact amount.

Your price. You control the final quoted price, subject to the Resident's approval through HALOFIX.

Materials. Documented materials are listed separately on the Resident's single invoice and carry no platform commission. You enter the labor and materials amounts; together they must equal the approved total. HALOFIX does not infer that split from an estimate or a competitor's price.

Booking hold. The Resident's booking hold ($89 normal / $125 Emergency) is a hold on the Resident's card, deducted from the Resident's main bill. It is never deducted from your payout. If a Resident cancels late and the booking hold is forfeited, the whole hold stays with HALOFIX. A Hero receives no share of a late-cancellation fee.

Resident Plus member jobs. Some Residents hold a Resident Plus membership. On their jobs:
- Card on file instead of a hold. No booking hold is placed; the Resident's card is saved instead (if the bank needs extra verification to save it, the normal booking hold is placed). When money is owed - the approved quote, the job's charge, an unanswered visit or a late cancellation - HALOFIX authorizes the saved card at that time, for the same amounts and under the same rules as a hold, and from then on it follows every normal hold rule. The late-cancellation, inspection-fee and "Resident not answering" rules in this Section apply unchanged. If the saved card is refused when your job is charged, the charge stops and the Resident is told to fix the card.
- The 10% discount is paid by HALOFIX, not by you. HALOFIX takes 10% off the Labor on the member's bill (never the materials). Any discount you give comes off first; the 10% is taken from the Labor after it. Your commission and the card processing fee deducted from your portion are figured on the Labor before the 10% discount, so your payout is the same as on the same bill with no member discount. The discount comes out of HALOFIX's commission.
- Priority. Your job list shows a member's offers first, and a member's stalled booking is re-sent first. Every matched Hero is still offered the job at the same time (Section 19).

Inspection fee. Your inspection fee starts at the amount on your rate card for the service and goes on your quote. It can never be more than the Resident's booking hold, and it can be billed only after you have been on site at least 30 minutes, measured by your GPS arrival. If the Resident declines your quote - whether they end the visit or ask for a different Hero - you are paid your inspection fee. An inspection fee is labor: HALOFIX's commission on it follows the same labor bands as any job.

Resident not answering. If you arrive and the Resident does not answer, follow the "Resident not answering" steps in your app (Section 19). When the evidence is complete, HALOFIX charges the Resident's booking hold and cancels the visit. You are paid the inspection fee on your rate card for that service, as any inspection fee (commission bands apply, above), through the usual payout steps; the rest of the charged hold goes to HALOFIX.

Partner rewards. When a job came through a HALOFIX Partner, HALOFIX pays the Partner from its own commission. Nothing is deducted from your payout for a Partner.

Payout timing. Two clocks apply: HALOFIX releases your share of a job to your Stripe account under the payout rule in Section 7, and Stripe then sends it to your bank on your Stripe payout schedule. The first live payout is typically scheduled 7-14 days after the first successful payment and may take longer depending on Stripe review; later payouts follow the Hero's Stripe payout schedule and bank processing. HALOFIX does not promise a bank arrival date. HALOFIX holds your share of each job and releases it automatically: right after a review with no complaint, or 2 business days after the job is completed if there is no review. A written complaint, or a rating of 2 stars or less with a written reason, keeps it on hold until HALOFIX has reviewed it. A rating of 2 stars or less with no reason holds it for 3 days. The 2 business days count from the later of completion and the Resident's payment for the job, on the US Eastern calendar; weekends and US federal holidays do not count. An open dispute also keeps it on hold. The release is automatic. A HALOFIX admin may hold a payout by hand for up to 14 days. Complaints are handled under Section 13A.

Stripe payout fees. Stripe payout fees are deducted from your payout: $2 on your first payout each month, plus 0.25% + $0.25 on each job's transfer to your Stripe account. The month is the US Eastern calendar month. Fees are taken only up to the amount of the job's share, so a payout never goes below zero. If a job's share is not enough to cover the payout fee, the share is used up by the fee and nothing is sent for that job. If it covers the payout fee but not the monthly fee as well, the part of the monthly fee that does not fit is carried to your next payout, where it comes off first.

Stripe Connect is for payout only. You need a connected Stripe account to receive payouts; you do not need one to receive offers, quote, or work. If you complete jobs before connecting, the Resident's money is secured and your payout is sent once your Stripe setup is complete. Stripe verifies your identity during setup.

No guarantee. HALOFIX does not guarantee any minimum number of jobs, minimum earnings, or any opportunity to earn labor in the higher commission bands. The final job bill is set through the Hero quote and Resident approval process.

Card processing fees.
- The Stripe card-processing fee, figured at the standard rate of 2.9% plus $0.30 per transaction and rounded up to the cent, is deducted from your portion of each charge you are paid from (a job's bill or an inspection fee), in addition to the platform commission. It is figured on the full Resident charge, including materials; on a Resident Plus member's bill it is figured on the bill before the member discount. When HALOFIX charges a Resident's booking hold because the Resident did not answer, HALOFIX pays the card fee on that charge and nothing is deducted from your inspection fee for it.
- If a Resident disputes a charge with their card issuer, HALOFIX pays Stripe's $15 chargeback fee and handles the response; you are never billed that fee. If the issuer decides against HALOFIX and the reason is your work, HALOFIX may recover from you the part of your pay for that job that matches the share of the charge the issuer took back. Before anything is deducted, HALOFIX sends you a written notice by email that lists the amount and the reason, and you may dispute it in writing within 30 days; only an amount you did not dispute, or that HALOFIX confirmed after reading your answer, is deducted from a later payout.
- Stripe does not return its processing fee on refunds; HALOFIX absorbs that lost fee. When HALOFIX refunds a Resident after a dispute about your work, your share of that job is reduced in the same proportion as the refund bears to the charge: before your share is released it is reduced, and after it was sent to your Stripe account that transfer is reversed by the same proportion. If that money has already left your Stripe account, HALOFIX uses the notice-and-dispute steps above before recovering it.
- If Stripe changes its pricing, HALOFIX publishes a new version of this Agreement under Section 12 before a changed fee is deducted from your pay.
- The captured amount, commission, processing fee and your payout are recorded as settled; a later refund does not rewrite them. A full refund reverses the commission record. A partial refund and any related recovery follow HALOFIX's refund policy and a review of the transaction.

Taxes. You are responsible for your own federal, state and local taxes, including self-employment tax. You will provide HALOFIX USA LLC with a current, correct, and complete IRS Form W-9 (Rev. March 2024 or the then-current revision) BEFORE HALOFIX USA LLC makes any payment to you. Updated W-9 required within 30 days of any change to the information reported. If you fail to furnish a valid W-9, or if the IRS notifies HALOFIX that the TIN you furnished is incorrect, HALOFIX will withhold 24% of all payments to you as backup withholding under federal tax rules. HALOFIX issues your 1099 itself. HALOFIX does not give tax advice.

8. OPTIONAL HERO-PROVIDED REPORT

HALOFIX does not order, procure, or pay for consumer reports about Heroes. Providing a report is voluntary, is not required for approval, and no Hero is asked to obtain one. You may choose to provide a consumer report prepared about you by a consumer reporting agency, or a state-issued criminal history record you already hold. If you do, you upload it on the Hero registration form, and any cost of obtaining it is yours. If HALOFIX reviews and confirms it, your profile shows that a report is on file and the date it was reviewed. If information in a consumer report you provided would be used to deny or end your access, HALOFIX first gives you a notice saying so, a copy of the report and a summary of your rights, and waits at least 5 business days for your answer before any final decision. You can also dispute wrong information with the agency that made the report. To use these rights: legal@halofixusa.com.

9. INDEPENDENT CONTRACTOR STATUS

These facts describe how you work with HALOFIX: you set your own schedule and hours, and switch "Available" on or off when you choose; you may accept or decline any job offer; you inspect each job and set your own final price; you use your own tools and equipment; you may work for competitors or other platforms and keep your own clients; you control the manner and means of your services; HALOFIX does not supervise or direct your work; you are responsible for your own taxes, licenses and insurance. The on-site steps in Section 19 (photos, GPS arrival, quotes through HALOFIX) exist to protect Residents and to record payment and evidence; they do not tell you how to do your trade work. Section 15 does not change your status.

10. CANCELLATION AND TERMINATION

Either party may terminate at any time with written notice. If a license or insurance policy expires, HALOFIX USA pauses new job offers to that Hero until current documentation is on file; the account remains open and assigned work is unaffected. HALOFIX USA may suspend an account for safety violations or terms violations. Upon termination, all outstanding payouts for completed jobs will be processed per the normal payout schedule. To reactivate a suspended account, contact (786) 550-2580 or email support@halofixusa.com - except a permanently closed account (10.3).

10.1 Missed jobs - no fine, a review. A missed job means you cancel an accepted job late or do not show up. A cancellation is late when it is within 3 hours before the scheduled start. HALOFIX does not fine you and deducts nothing from your payouts for a missed job. Instead your account goes under review and you receive no new job offers until HALOFIX resolves it. You are told: "Your HALOFIX account is under review because of a missed job. You won't receive new job offers until HALOFIX resolves it. Please call (786) 550-2580."
While you are under review, every job you accepted that has not started is moved to another Hero for the same scheduled time, and HALOFIX tells the Resident. A job you have already started (on the way, arrived, in progress or paused) stays with you; you finish it and are paid for it.

10.2 Your explanation. You may explain what happened, in writing (at least 10 and at most 2000 characters) and with up to 3 uploaded files, in your Hero dashboard, within 5 business days of the review notice. The deadline is shown to you in Eastern time. HALOFIX reads your explanation before it decides; if your review is released you are told "Your HALOFIX account review is complete. You can receive job offers again." A business day is Monday to Friday, excluding US federal holidays.

10.3 Permanent closure. HALOFIX may permanently close your account (a) by its decision after reading your explanation, or (b) if no explanation arrives within the 5 business days. A review the owner opens by hand (not a missed job) is never closed automatically; its notice says it may take 5 business days or longer. A permanently closed account is never reactivated, and the same person may not register again: HALOFIX keeps a scrambled (keyed-hash) record of the closed account's phone numbers, emails, Stripe account, taxpayer ID and license number, and checks new applications against it. The closure notice states the date, the reason and a case reference.

10.4 Pending money at closure. When HALOFIX closes your account, every transaction still pending on your account is placed under review. Amounts owed to you for completed jobs are paid on their scheduled payout dates. An amount tied to an open Resident dispute, chargeback, refund or warranty claim may be held until that matter is resolved.

10.5 What continues after closure. Closing your account does not end your obligations to Residents for work you completed, your warranty obligations (Section 13), Sections 6 and 15 for disputes about that work, refund and chargeback recovery (Section 7), or your indemnity (Section 3). A dispute or warranty claim about your work that arrives after closure is sent to you by email, and you remain responsible for it under the Work Agreement you signed for that job. If you owe HALOFIX an amount after closure (for example a refund or remediation cost) and no payout remains to recover it from, HALOFIX sends you a written notice by email that lists each amount and the reason for it. You may dispute it in writing within 30 days of the notice. If it is neither paid nor disputed within those 30 days, HALOFIX may collect it by lawful means.

10.6 Dashboard access after closure. You can still sign in to see pending payouts and any open dispute, chargeback, refund or warranty claim, but you receive no offers. When everything is settled, HALOFIX ends your access.

10.7 Notices. HALOFIX sends notices by email to your account address and also shows them in your dashboard. An email notice counts as received the day it is sent, or the next business day if it is sent on a weekend or a US federal holiday. Each deadline in this Agreement is the date shown with the notice in your dashboard. Keep your email up to date. Send notices to support@halofixusa.com or through the dashboard.

10.8 Low ratings. A low rating alone does not delay your offers: every matched Hero is offered a job at the same time, and the first to accept gets it. If your latest 2 bad reviews (2 stars or lower) are not fixed, new job offers stop until HALOFIX USA reviews your account; your current jobs and payouts continue. A bad review counts as fixed when you fixed the job or HALOFIX found the complaint invalid.

10.9 Pre-job confirmation. Before a scheduled job, HALOFIX sends you a confirmation reminder 45 to 75 minutes before the start. If you do not answer within 15 minutes of receiving it, the job may be reassigned to another Hero.

11. STAYING ON HALOFIX (NON-CIRCUMVENTION)

You agree not to solicit, contract with, or accept work directly from a Resident introduced through the HALOFIX platform for 24 months after your last completed job with that Resident. If HALOFIX finds that you arranged or took payment for a job outside HALOFIX, it opens a review of your account under Section 10.2 (you have 5 business days to explain), and may permanently close your account under Section 10.3. This Section does not cover a person who was already your customer before HALOFIX introduced them; tell HALOFIX at support@halofixusa.com so the record shows it. HALOFIX's only remedy under this Section is the account review and closure above; it claims no money from you under this Section.

12. BRAND AND PLATFORM RESTRICTIONS

You may not use the HALOFIX USA name, logo or branding in your own advertising, vehicles, uniforms or business cards without written permission. You may share your HALOFIX USA profile link, but may not suggest HALOFIX employs or endorses you. Marketing that mentions HALOFIX USA must be approved first at support@halofixusa.com.

Resident information. Use a Resident's name, address, photos and job details only to do that Resident's job through HALOFIX. Do not copy, keep, sell or share them, and do not photograph or record a Resident or their home except for the job photos HALOFIX asks for.
Transfer. You may not transfer this Agreement or your account to anyone else. HALOFIX may transfer it in a merger or sale, and the new owner must keep HALOFIX's commitments to you.
Changes to this Agreement. HALOFIX emails you any new version at least 30 days before it takes effect and shows it in your dashboard. A new version applies to you only after you accept it there; if you do not accept it, either party may end this Agreement under Section 10.
Which document controls. This Agreement controls over the short Hero Terms page. The Work Agreement for a job controls the scope and price of that job.

13. WARRANTY, INVOICES, AND JOB DISPUTES

Your warranty. You give a workmanship warranty of at least 90 days from completion on your labor; materials carry their maker's warranty. You will honor warranty claims submitted through HALOFIX within the coverage period, answer a warranty claim within 24 hours of the claim notice, do valid warranty work at no extra cost to the Resident, and cooperate with HALOFIX's warranty mediation. A Resident's warranty claim reaches you with an Accept button. Accept within 24 hours of the claim notice to commit to the return visit, and complete the visit within 72 hours of the claim notice (or at the Resident's next available time, if that is later). If you do not accept, HALOFIX reviews the claim by hand and contacts you. If you still refuse, HALOFIX can open a dispute, and a refund decided there is recovered from your payouts. HALOFIX does not warrant parts. A parts warranty, if there is one, comes only from the Hero and is stated on the Hero's invoice.

Job documents you sign. Before you start work you sign the Work Agreement for that job. When you finish you sign the Hero Completion Certificate. No bill can be made until your "before" photos are uploaded. Every invoice shows your company name, your labor and materials on separate lines, the warranty that applies, and your work guarantee.

Job disputes. A Resident may open a dispute within 30 days of completion and add evidence for 14 days; a dispute with no activity for 60 days closes automatically. HALOFIX reviews both sides' evidence. The remedies for a complaint about your work are the ones in the Resident Terms (the Section "If something is wrong with the work"); for you they mean:
- You return a second time. If the complaint is supported - a complaint within 2 business days, a job dispute, or a valid warranty claim - you return and complete the work at no charge to the Resident and with no new bill: confirm within 24 hours of HALOFIX's notice and return within 72 hours or at the Resident's next available time, whichever is later.
- If you do not accept or do not return in time, HALOFIX reviews the claim by hand and contacts you. If you still refuse, it becomes a dispute, and only a dispute can pay the Resident. Every refund HALOFIX decides in a dispute is limited to the labor fee, within the amounts below. A dispute refund for workmanship applies only after a warranty claim on a job booked and paid through HALOFIX, filed within the 90 days workmanship warranty, where the Hero was asked first and still refused after HALOFIX contacted the Hero. HALOFIX may ask for photos. HALOFIX decides whether to refund and how much after its review. The refund covers only the labor cost to fix the workmanship defect, up to $500; $1,000 for Resident Plus members, and never parts or property damage. Do not have anyone else repair the work before HALOFIX decides, except to stop immediate damage. There is one refund per job, reduced by any refund already paid on the same job. It is paid as a refund to the card used for the job. A refund paid on false information, or paid twice, must be repaid. The amount is recovered from the Hero's payouts. Your account may be closed separately. Refund or cashback for your work is your responsibility as the Hero of record.
- No other compensation, and no "satisfaction guaranteed" promise.
The notes and decision HALOFIX USA writes on a job dispute are shown to both the Resident and the Hero on that job, so do not put anything private in a dispute message.

13A. SECOND VISIT AFTER A COMPLAINT (FREE REDO)

13A.1 Free redo. A Resident may complain within 2 business days after the job is marked complete - by telling HALOFIX they are not satisfied, or by leaving a review of 2 stars or fewer with written text. HALOFIX first reviews the complaint with the photos and job record from both sides. If the complaint is supported, you must return a second time and complete the work at no charge to the Resident and with no new bill: confirm within 24 hours of the notice and return within 72 hours or at the Resident's next available time, whichever is later. This is in addition to your Section 13 warranty.

13A.2 Hold while a complaint is open. Your share for a job is released under the payout rule in Section 7. If a complaint comes in before release, your share for that job stays on hold until the complaint is closed. If the Resident left a low rating without text and cannot be reached, the hold lasts 3 days and then your share is released. A hold is not a fine.

13A.3 If you refuse or do not return. The same Hero fixes the work: no other Hero is sent in your place. If you do not accept, HALOFIX reviews the claim by hand and contacts you. If you still refuse, it becomes a dispute decided by a HALOFIX admin (Section 13). Any refund there covers labor only, within the amounts in Section 13, and comes out of your share of that job as described in Section 7 (Card processing fees).

13A.4 Your appeal. If you disagree with a decision under 13A or a closure under Section 11, explain in your dashboard within 5 business days, as in 10.2. HALOFIX decides and emails you. Sections 6 and 15 still apply.

14. OPTIONAL CONSUMER REPORT AUTHORIZATION

HALOFIX does not obtain a consumer report for your application. If you choose to provide one you already hold, you authorize HALOFIX to review it for platform eligibility. This is not a request for HALOFIX to order a report, and declining to provide one does not prevent approval.

15. ARBITRATION AGREEMENT AND 30-DAY OPT-OUT

Binding individual arbitration with the American Arbitration Association: under its Consumer Arbitration Rules if you are an individual or a one-person business, otherwise under its Commercial Arbitration Rules. The hearing is in Pinellas County, Florida, by phone or video, or in your home county if you ask. HALOFIX pays the AAA filing, administration and arbitrator fees above the amount you would pay to file the same claim in court, unless the arbitrator decides your claim is frivolous. No class, collective or representative proceedings. You may opt out by emailing support@halofixusa.com within 30 days of first creating your Hero account, with your full name, account email and a clear statement that you opt out of arbitration under this Section 15; opting out changes nothing else, and HALOFIX will not hold it against you. Carve-outs: injunctive relief about intellectual property or contractor licensing in the Pinellas County courts, and small claims court in Pinellas County. This Section does not change your independent-contractor status. If part of this Section is unenforceable, the rest still applies.

16. TEXTS, CALLS, AND CONTACT WITH RESIDENTS

Texts and calls from HALOFIX to you. Operational dispatch SMS is optional. If you separately opt in and provide your phone number, you agree to receive job-dispatch and operational texts, calls and automated notifications from HALOFIX USA LLC about your Hero activity, including new job offers, dispatch confirmations, schedule changes, customer messages, payment notices and platform alerts. Message frequency varies with your job acceptance and platform activity; carrier message and data rates may apply. HALOFIX may use SMS alongside app push notifications and email for the same job offer; delivery is not guaranteed on any channel, and an offer may expire or be taken by another Hero before you see it. Reply STOP to any message to opt out, or contact support@halofixusa.com; SMS consent is not a condition of joining. If you decline or opt out, HALOFIX stops operational dispatch SMS and tries push notifications and email instead. Reply HELP for help, or call (786) 550-2580.

HALOFIX sends Hero texts through its registered A2P 10DLC messaging campaign with the mobile carriers.

Your contact with Residents.
- Messages to your customers go through HALOFIX. They are kept for 44 days after the job is completed (longer while a dispute or claim is open) for safety and disputes.
- You may send Residents only transactional messages about the booked job (arrival, change of ETA, completion, invoice). No marketing, upsell, cross-sell or promotional texts, calls or emails to Residents without their separate prior written consent. Honor any STOP, unsubscribe or removal request within 24 hours.
- From your customer list you may place one call to a past customer per 24 hours (not recorded; the Resident hears "This is HALOFIX connecting you with [your first name], your past HALOFIX Hero."), and send one "Rebook" invite per customer per 7 days (fixed HALOFIX wording; HALOFIX confirms the Hero for the booking).
- You will cover HALOFIX's costs from any claim caused by your texts, calls or emails to Residents (Section 3).
- Unwanted texts, calls or emails can lead to claims for money against the person who sends them. You alone are responsible for any message you send to a Resident outside the HALOFIX system.

17. CONTACT

HALOFIX USA LLC
Phone: (786) 550-2580
Email: support@halofixusa.com
Service area: select Florida counties
Address for legal notices: 7901 4th St N, Ste 300, St. Petersburg, FL 33702

18. LOCATION DATA AND GPS DURING ACTIVE JOBS

- What is collected: while a job is active, HALOFIX collects your device's GPS location to share your live progress with the Resident. Location pings are kept for about 10 minutes.
- Voluntary: GPS consent is not required to register or finish onboarding.
- Needed to start a job: GPS consent is needed to begin traveling to a job, see the Resident's street address, and move a job forward. You may accept an offer without it, but the job stays assigned and not started until you grant consent.
- Address timing: you see the Resident's city and ZIP when a job is offered. The street address unlocks when you start live location, never earlier than 3 hours before the appointment.
- Arrival area: when you start driving, HALOFIX sets a 200-meter area around the service address and records when you enter and leave it.
- Withdrawing consent: grant or withdraw it any time in Hero Settings; withdrawing applies going forward only.
- This Section adds to the Hero Privacy Policy (/hero/privacy).

19. JOB OFFERS AND ON-SITE RULES

- Offers: every Hero who matches the trade and area is offered the job at the same time; the first to accept gets it, and the others close. An offer stays open until 3 hours before the scheduled time; only a Hero's accept closes it earlier. It never stays open past the booking's own cancellation time, and an Emergency offer stays open while HALOFIX is still matching that Emergency booking. You see the service, city, ZIP, urgency and estimate - never the street - before you accept.
- Same-Hero requests: a Resident may ask for you again. You then get a short first offer (Scheduled 1 hour, Urgent 20 minutes; not used for Emergency) before the job goes to other Heroes.
- No double-booking: you are not offered two jobs within 2 hours of each other; if you connect a calendar, busy times are respected.
- Switch "Available" off to stop new offers and job texts; set your weekly hours and area.
- On site: take before photos first; no bill can be made without them. Give the Resident your quote through HALOFIX; no extra work or charge without the Resident's approval through HALOFIX.
- Resident not answering: take an arrival photo inside the arrival area, wait 30 minutes on site, call the Resident 2 times through the HALOFIX number, and HALOFIX sends a door notice. A call the Resident answers for more than 20 seconds is contact, and there is no charge. Then confirm "Resident not answering" and leave; if you do not leave the arrival area within 120 minutes, the evidence is incomplete and nobody is charged.
- HALOFIX ID: show your HALOFIX ID or QR code so the Resident can confirm who you are.

EMERGENCY PRICING

During a declared state, county or city emergency, HALOFIX reviews prices.

ELECTRONIC SIGNATURE

By typing your full legal name and clicking "Sign and Create Hero Account", you sign this Agreement electronically and confirm you have read and agree to it. Your signature is recorded with your IP address, device and the time in a tamper-evident audit log.

END OF HERO INDEPENDENT CONTRACTOR AGREEMENT v2.0.1