Contact Us
We're here to help. Reach the right team directly.
For emergency services (burst pipe, no power, roof damage):
Book directly at halofixusa.com/emergency for 2-hour dispatch, or call (786) 550-2580. Do not email for emergencies.
Send us a Message
Fill out the form below and we'll get back to you as soon as possible.
Choose Your Department
General & Resident Support
Help with bookings, payments, disputes, or warranty claims.
- Email:
- contact@halofixusa.com
- Response:
- Within 2 business hours
Hero Support
Questions about your account, earnings, or the vetting process.
- Email:
- heroes@halofixusa.com
- Response:
- Within 4 business hours
Partner Program
Questions about commissions, referral links, or payouts.
- Email:
- partners@halofixusa.com
- Response:
- Within 1 business day
Emergency Services & Support
For immediate 24/7 dispatch or emergency support needs.
- Email:
- emergency@halofixusa.com
- Response:
- 2-hour dispatch guarantee
Office Information
Service Area
HALOFIX USA LLC
Serving All of Florida
100% automated dispatch — no physical walk-in location
Business Hours
- Monday – Friday
- 8:00 AM – 6:00 PM ET
- Saturday
- 9:00 AM – 3:00 PM ET
- Sunday
- Closed (Emergency only)
- Emergency Dispatch
- 24/7
Legal Notices & CCPA Requests
For CCPA data requests (access, deletion, opt-out of sale), subpoenas, legal notices, and Florida FIPA requests, please contact our legal department:
Legal Department — HALOFIX USA LLC
CCPA requests are fulfilled within 45 calendar days as required by California Civil Code § 1798.100. Florida FIPA requests follow the procedures in Florida Statute § 501.171.