Contact Us
We're here to help. Reach the right team directly.
For emergency services (burst pipe, no power, roof damage):
Book directly at halofixusa.com/emergency for emergency dispatch, or call (786) 550-2580. Do not email for emergencies.
Send us a Message
Fill out the form below and we'll get back to you as soon as possible.
Choose Your Department
General & Resident Support
Help with bookings, payments, disputes, or warranty claims.
- Email:
- support@halofixusa.com
- Response:
- As quickly as possible
Hero Support
Questions about your account, earnings, or the vetting process.
- Email:
- support@halofixusa.com
- Response:
- As quickly as possible
Partner Program
Questions about commissions, referral links, or payouts.
- Email:
- support@halofixusa.com
- Response:
- As quickly as possible
Emergency Services & Support
For urgent emergency support and dispatch requests.
- Email:
- support@halofixusa.com
- Response:
- Emergency dispatch target where coverage is available
Office Information
Service Area
HALOFIX USA LLC
Launching in select Florida counties
technology-enabled dispatch — no physical walk-in location
Business Hours
- Booking & Dispatch
- 24/7 Request Intake
- Customer Support
- Call support any time—AI answers and routes the request; email replies as quickly as possible
- Emergency Dispatch
- Priority routing
Legal Notices & Privacy Requests
For privacy data requests (access, deletion, opt-out of sale), subpoenas, and legal notices, please contact our legal department:
Legal Department — HALOFIX USA LLC
Privacy requests are fulfilled within 45 calendar days. Your privacy and consumer rights are summarized on the Consumer Rights page.