Accessibility Statement
Evaluation date: February 2026 - Next review: January 1, 2027
HALOFIX USA is committed to ensuring our platform is accessible to all people, including those with disabilities. We target WCAG 2.1 AA conformance.
Conformance Status
HALOFIX USA is working toward WCAG 2.1 Level AA. We have not completed an independent route-by-route conformance audit, so this page does not claim certification or complete conformance. Please report any barrier you encounter.
WCAG AA
Target
Not claimed
Certification
Ongoing
Review
Technical Specifications
Section 508 Alignment
While HALOFIX USA is not a federal agency, we voluntarily align with Section 508 standards to ensure our platform is usable by all residents, including those with disabilities.
Our Accessibility Standards
- Keyboard-navigable UI for all booking flows
- Screen-reader compatible with ARIA labels on interactive elements
- Minimum color contrast ratio of 4.5:1 (WCAG AA)
- Text resizable up to 200% without loss of content or functionality
- Alt text on all non-decorative images
- Form fields with associated labels and error descriptions
- Focus indicators visible on all interactive elements
- No content that flashes more than 3 times per second
- Skip Navigation link as the first focusable element
- ARIA landmarks: header, main, nav, aside
- Focus trapping in modals and drawers
- ARIA live regions for dynamic content
- 44x44px minimum touch targets (WCAG 2.5.5)
- Dark mode built to the same contrast targets
- Captions on video content and transcripts for audio
- Automated axe-core audit in the pull-request pipeline
Platform Limitations
The following limitations are inherent to our current platform architecture:
- Third-party payment forms (Stripe) follow their own accessibility standards
- User-uploaded photos may lack alt text — we encourage descriptive filenames
- Real-time chat may have delayed screen-reader announcements
Known Limitations
We are aware of the following accessibility issues and are actively working to resolve them:
Google Maps iframe in Live Tracking
4.1.2 Name, Role, ValueWorkaround: An accessible text alternative is provided alongside the map: your Hero, the stage the job has reached, the stated arrival time, and a timestamped activity list are all rendered as text in a polite live region, so screen reader users receive the full tracking picture without the map.
PDF invoice downloads
1.1.1 Non-text ContentWorkaround: Invoice data is also available as accessible HTML within the Service History page. PDF versions are being remediated to include tagged structure.
WCAG 2.1 Conformance Table
Status of this table: Not Independently Verified. Every criterion below reads Not Evaluated because no route-by-route assessment has been completed and no outside auditor has reviewed this platform. This table records what has been assessed, not a conformance claim. If you encounter a barrier, please report it using the contact details below.
| Success Criterion | Level | Status | Notes |
|---|---|---|---|
| 1.1.1 Non-text Content | A | Not Evaluated | - |
| 1.2.1 Audio-only and Video-only | A | Not Evaluated | - |
| 1.3.1 Info and Relationships | A | Not Evaluated | - |
| 1.3.3 Sensory Characteristics | A | Not Evaluated | - |
| 1.4.1 Use of Color | A | Not Evaluated | - |
| 1.4.3 Contrast (Minimum) | AA | Not Evaluated | - |
| 1.4.4 Resize Text | AA | Not Evaluated | - |
| 1.4.10 Reflow | AA | Not Evaluated | - |
| 1.4.11 Non-text Contrast | AA | Not Evaluated | - |
| 2.1.1 Keyboard | A | Not Evaluated | - |
| 2.1.2 No Keyboard Trap | A | Not Evaluated | - |
| 2.4.1 Bypass Blocks | A | Not Evaluated | - |
| 2.4.3 Focus Order | A | Not Evaluated | - |
| 2.4.4 Link Purpose | A | Not Evaluated | - |
| 2.4.6 Headings and Labels | AA | Not Evaluated | - |
| 2.4.7 Focus Visible | AA | Not Evaluated | - |
| 2.5.3 Label in Name | A | Not Evaluated | - |
| 2.5.5 Target Size | AA | Not Evaluated | - |
| 3.1.1 Language of Page | A | Not Evaluated | - |
| 3.2.1 On Focus | A | Not Evaluated | - |
| 3.2.2 On Input | A | Not Evaluated | - |
| 3.3.1 Error Identification | A | Not Evaluated | - |
| 3.3.2 Labels or Instructions | A | Not Evaluated | - |
| 4.1.1 Parsing | A | Not Evaluated | - |
| 4.1.2 Name, Role, Value | A | Not Evaluated | - |
| 4.1.3 Status Messages | AA | Not Evaluated | - |
Request Accessibility Assistance
If you encounter accessibility barriers or need content in an alternative format, please contact us. We respond to accessibility requests within 2 business days.
If you are not satisfied with our response, you may contact the United States Access Board at access-board.gov.