Privacy Policy

HALOFIX USA LLC ("HALOFIX," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, and platform services (collectively, the "Service").

HALOFIX USA works to follow applicable laws. We write this policy in plain language so it is easy to understand.

We collect only the information needed to provide our services. We do not collect more than necessary.

We do not collect sensitive information like Social Security numbers, health records, or biometric data unless legally required for specific hero verification purposes.

We use your personal information to:

• Provide Services: Create your account, process bookings, and coordinate with heroes
• Match You with Heroes: Use your location and service needs to find available, qualified heroes
• Communicate: Send booking confirmations, arrival notifications, and service updates
• Process Payments: Handle billing and payments through our secure payment processor
• Ensure Compliance: Meet legal requirements, verify a hero's state license where their trade requires one, and prevent fraud
• Improve Our Service: Analyze usage patterns to make our platform better (analytics tools load only after you accept analytics cookies)
• Measure our ads: see Section 4.

We only use your data for the purposes listed here. If we ever want to use it for something else, we will ask for your permission first.

We only share your data in these limited circumstances:

• With Your Assigned Hero: When a job is offered, the Hero sees the service, your city and ZIP, the urgency and the estimate, never your street address. Your street address is shown to your assigned Hero only once the Hero starts traveling to your job, and never earlier than 3 hours before the appointment. Messages and calls between you and the Hero go through HALOFIX USA.
• Service Providers: We use trusted companies (like Stripe for payments, Twilio for texts) that help us run our platform. Each one is named, with its purpose, in Third-Party Data Processors below.
• With advertising tools, only as described above.
• Legal Requirements: We may share data if required by law, such as to comply with a court order or government request
• Emergencies: To protect your safety or the safety of others in an emergency

We collect GPS location data, but only when you have an active booking. Here is how it works:

• When: dispatch updates is active only during the period between hero dispatch and job completion
• What: We track the hero's location to show you their estimated arrival time
• How Long: GPS coordinates are stored for 10 minutes in temporary memory (Redis cache) and then automatically deleted
• Permanent Records: We keep only milestone events (job started, hero arrived, job completed) - not continuous location history

We use artificial intelligence to help improve our services. Here is what you should know:

• AI Estimates: When you upload photos for an estimate, our AI analyzes them to provide an approximate cost range. These are estimates only - final quotes come from heroes after inspection.
• Assigning a Hero: Your job is offered to every Hero who matches your service and area at the same time; the first to accept is assigned.
• Fraud Detection: Automated systems help us detect suspicious activity to protect your account.
• Human Review: Important decisions (like account suspension or dispute resolution) always involve human review.

You have the right to request human review of any automated decision that significantly affects you. Contact us at legal@halofixusa.com to request a human review.

We tell every caller that calls may be recorded. Here is how it works:

• Notice: An automated message plays at the start of each call informing you that the call may be recorded
• Purpose: We record calls for quality assurance, training, and to resolve disputes
• Retention: Call recordings are kept 30 days after the call (longer only while a dispute, warranty claim, chargeback or legal hold on the linked booking is open). The written transcript of an AI-line call is a separate record and stays with the booking (see the retention schedule below)
• Access: You may request a copy of recordings involving you by contacting legal@halofixusa.com

If you do not wish to be recorded, you may end the call and contact us via email or through our website chat.

By providing your phone number and checking the SMS consent box during booking, you agree to receive transactional text messages from HALOFIX USA LLC related to your home service bookings. These messages may include:

• Booking confirmations and appointment reminders
• Hero dispatch and arrival notifications
• Service completion and payment updates
• Digital warranty and receipt delivery

Message frequency varies based on your service bookings. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at support@halofixusa.com or call (786) 550-2580.

Your consent to receive SMS is not a condition of purchasing services. We will never share your phone number with third parties for marketing purposes.

If you have separately opted in to receive promotional communications, HALOFIX USA LLC may also send you promotional SMS messages including seasonal maintenance reminders, exclusive discounts for existing customers, and warranty renewal offers. Promotional SMS consent is separate from transactional SMS consent and is not required to use our services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All SMS opt-in data is retained solely by HALOFIX USA LLC and is not shared with service providers (Heroes) or partners for their independent marketing use.

Supported carriers include but are not limited to: AT&T, T-Mobile, Verizon, Sprint, and other major US carriers.

These companies process personal information for us so we can run HALOFIX. Each one works for us under its own service terms; the table names what each does and what information it receives.

Our payment processor, Stripe, sets two cookies (__stripe_mid and __stripe_sid) on our website to prevent payment fraud.

In-platform messages between Residents and Heroes are monitored by automated systems to enforce our Anti-Circumvention Policy. The system filters attempts to share personal contact information (phone numbers, email addresses, physical addresses, URLs, social media handles, and payment app handles) to protect both parties and maintain platform integrity.

Flagged messages are reviewed by automated systems and, where necessary, human moderators. Message content is retained per our data retention schedule below.

We keep your data only as long as necessary for business, legal, and tax purposes. These are the retention periods HALOFIX applies:

You can request deletion by exercising your right to deletion (see "Your Rights" below). What remains: Proof of your consents and signatures, and our call-consent, text message, email, security and compliance logs, are kept without your name, phone number, email, address or IP address. They are linked to your request only by a coded reference. Booking and payment records are kept without anything that identifies you, for our accounting and for the earnings records of the Hero who did the work. The tax forms we are required to keep for Heroes and Partners are kept. A record that you asked for this deletion is kept.

We take security seriously and use industry-standard measures to protect your data:

• Database Security: We use Supabase with Row-Level Security (RLS) to ensure users can only access their own data
• Access Controls: Strict role-based access limits who at HALOFIX can view personal data
• Administrative Access: Restricted to authorised staff roles and recorded in an audit trail

No system is 100% secure, but we work hard to protect your information. If you discover a security issue, please report it responsibly to legal@halofixusa.com.

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to fix inaccurate or incomplete information
• Deletion: Request deletion of your account and all of your personal information. When nothing is open on your account, it is deleted at once. If a payment, payout, commission or dispute is still open, nothing is deleted until it has settled; then it is deleted automatically. What remains: Proof of your consents and signatures, and our call-consent, text message, email, security and compliance logs, are kept without your name, phone number, email, address or IP address. They are linked to your request only by a coded reference. Booking and payment records are kept without anything that identifies you, for our accounting and for the earnings records of the Hero who did the work. The tax forms we are required to keep for Heroes and Partners are kept. A record that you asked for this deletion is kept.
• Portability: Request your data in a machine-readable format
• Opt Out: Stop receiving marketing communications at any time
• Human Review: Request a human review of any automated decision

These rights are the same for every user, wherever you live. You can also use our Do Not Sell or Share page. HALOFIX never treats you differently for using any of these rights.

HALOFIX USA works to follow applicable laws.

If you are a parent or guardian and believe your child under 13 has provided personal information to us, please contact us immediately at legal@halofixusa.com. We will delete the information promptly.

HALOFIX USA honors the Global Privacy Control (GPC) browser signal. When we detect a GPC signal from your browser, we treat it as a valid opt-out of the sale or sharing of your personal information.

You can enable GPC in supported browsers (Firefox, Brave, DuckDuckGo) or via browser extensions. No additional action is required on your part.

HALOFIX USA LLC does not order, procure, or pay for consumer reports, investigative consumer reports, criminal background checks, or registry searches about people who apply to join HALOFIX as a Hero (independent service professional). We have not engaged a consumer reporting agency or a screening vendor for this purpose.

What we do verify is a Hero's state professional license with the Florida Department of Business and Professional Regulation where their trade requires one, and their general liability insurance certificate.

A Hero may choose to send us a background report they already hold about themselves. Doing so is voluntary: we do not require it and we do not ask anyone to obtain one. The full notice covering how such a report is handled, and your rights if you provide one, is at /fcra-disclosure.

Default behavior: Profile photos, names and content you upload are used inside the platform for booking and reviews. Using your name, photo, before-and-after photos or review in HALOFIX USA marketing needs your separate opt-in.

Where HALOFIX USA LLC uses a Resident's or Hero's name, photograph, profile picture, before-and-after work photos, review excerpts, or other likeness in marketing materials (including the public website, social media, advertising, or case studies), we obtain your express consent in advance.

You may revoke consent for prospective marketing use at any time by emailing legal@halofixusa.com. Revocation does not affect materials already printed or published before we receive your request, but we will not produce new marketing materials using your likeness after revocation.

We may update this Privacy Policy from time to time. When we make material changes:

• We will post the updated policy on this page with a new "Last updated" date
• We will notify you via email or through the platform at least 30 days before material changes take effect
• For significant changes affecting how we use your data, we may request your renewed consent

Your continued use of HALOFIX after the effective date of updated terms constitutes acceptance of the changes.

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern:

For general support questions, please use the Help Center or contact support@halofixusa.com.