Frequently Asked Questions

A booking hold that secures your appointment and is credited toward your final invoice if you proceed. If you cancel before the Hero arrives, the hold is released. Your Hero may also charge a separate inspection or diagnostic fee based on the service type — they will communicate this before visiting. If you proceed with the repair, the inspection fee is typically credited toward the total job cost. If the Hero does not show up, you receive a full refund of the booking hold.

Routine services can be booked for available windows. For emergencies, we prioritize dispatch where Hero coverage is available; actual arrival varies by service area and demand. Specialized work may require 2-5 days lead time.

You may reschedule or cancel up to 3 hours before the appointment at no charge through your dashboard or by calling (786) 550-2580. Late cancellations may result in forfeiture of the $35 hold.

Yes. If you have worked with a Hero through HALOFIX USA before, you can request them when booking. Availability is not guaranteed but we do our best to accommodate repeat requests.

Yes. Your booking confirmation shows the Hero's profile, available license or credential status, insurance details, and photo before arrival.

For DBPR-regulated trades, we monitor license status. Any Hero whose required license expires or is suspended is reviewed and may be deactivated from matching until the credential is current. Existing jobs are reviewed for reassignment where needed.

No. Heroes are independent professionals who operate their own businesses. HALOFIX USA is a technology dispatch platform that connects Residents with these independent Heroes. Heroes are required to maintain required trade licenses or credentials where applicable, insurance, and legal compliance.

We accept all major credit and debit cards, ACH bank transfers, and Apple/Google Pay via Stripe. Cash payments over $10,000 require IRS Form 8300 filing as required by federal law.

No. HALOFIX USA charges zero platform fees to Residents. You pay only the agreed service price plus the $35 refundable hold. Our revenue comes from a commission paid by the Hero.

Do not release the payment. Contact our support team within 7 days of job completion. Our dispute resolution team will review the situation, collect evidence from both parties, and facilitate a fair resolution before releasing any funds.

If the Hero fails to complete the work, performs substandard work confirmed by our review team, or does not show up, you are entitled to a full refund of any held funds. The $35 refundable hold is released if the Hero fails to appear.

AI estimates are based on photos and may not capture hidden damage, material costs, or scope changes discovered during the job. The actual price requires a physical assessment. Heroes must obtain Resident approval before proceeding with any work beyond the original scope.

Yes. Receiving an AI-generated estimate range is completely free, with no booking required. The $35 hold is only authorized when you confirm a booking.

Every completed job carries a minimum 90 days workmanship warranty from your assigned Hero. If a Hero fails to honor a valid claim, HALOFIX mediates and provides resolution support up to your membership cap (Up to $500 free / Up to $1,000 Premium). Parts are covered by their respective manufacturer warranties. Documents are stored in your Vault for 7 years. Warranty documents are written in plain language for Magnuson-Moss consistency.

HALOFIX-issued warranty documents are stored in your Warranty Vault for 7 years and are accessible from your Resident dashboard. You can also request email delivery of any warranty document.

Contact HALOFIX USA within the warranty period. We will dispatch the original Hero (or a qualified replacement) to address the issue at no additional cost. If the original Hero is unavailable, we coordinate a like-for-like replacement.

Every HALOFIX Hero undergoes mandatory verification: required FL DBPR or EPA credential review where applicable, general liability insurance verification ($1M platform standard), identity review, registry review where applicable, and Florida public court records review. Heroes who complete additional voluntary screening earn our Enhanced Screening badge.

Never. Unlike lead-generation platforms that sell your contact information to multiple service providers, HALOFIX connects you directly with one vetted Hero. Your data is never sold, shared, or rented to third parties.

Your data is protected under Florida's Information Protection Act (FIPA) and, where applicable, CCPA. We encrypt data in transit and at rest, never sell your personal data to third parties, and provide full CCPA rights (access, deletion, opt-out) in your account settings.

For in-home sales contracts over $25 signed at your home, Florida law gives you 3 business days to cancel without penalty (FTC Cooling-Off Rule, 16 C.F.R. § 429). HALOFIX USA service agreements include a 3-day cancellation right notice as required.

Florida is a two-party consent state (Florida Statute § 934.03). HALOFIX USA displays a conspicuous recording notice before any calls or interactions that may be recorded. You may decline recording and still receive full service.