Frequently Asked Questions

A booking hold that secures your appointment and is credited toward your final invoice if you proceed. If you cancel before the Hero arrives, the hold is released. Your Hero may also charge a separate inspection or diagnostic fee based on the service type; they will communicate this before visiting. If you proceed with the repair, the inspection fee is typically credited toward the total job cost. If the Hero does not show up, you receive a full refund of the booking hold.

Routine services can be booked for available windows. For emergencies, we prioritize dispatch where Hero coverage is available; actual arrival varies by service area and demand. Specialized work may require 2-5 days lead time.

You may reschedule or cancel up to 3 hours before the appointment at no charge through your dashboard or by calling (786) 550-2580. Late cancellations may result in forfeiture of the $35 hold.

The current booking form does not include a preferred-Hero field. You can contact HALOFIX USA support before booking to ask about a previous Hero, but assignment depends on eligibility and availability and is not guaranteed.

After a Hero is assigned, your dashboard and available tracking view show the Hero's profile, photo, and available credential and insurance status before arrival.

For DBPR-regulated trades, we monitor license status. Any Hero whose required license expires or is suspended is reviewed and may be deactivated from matching until the credential is current. Existing jobs are reviewed for reassignment where needed.

No. Heroes are independent Heroes who operate their own businesses. HALOFIX USA is a technology dispatch platform that connects Residents with these independent Heroes. Heroes are required to maintain required trade licenses or credentials where applicable, insurance, and legal compliance.

We accept all major credit and debit cards, ACH bank transfers, and Apple/Google Pay via Stripe. HALOFIX does not accept cash or checks - every payment for a job runs through Stripe.

No. HALOFIX USA charges zero platform fees to Residents. You pay only the agreed service price plus the $35 refundable hold. Our revenue comes from a commission paid by the Hero.

Open a dispute from your Resident account or contact support within 7 days of job completion. Our resolution team reviews evidence from both parties. An active dispute blocks capture while the review is open.

If the Hero fails to complete the work, performs substandard work confirmed by our review team, or does not show up, you are entitled to a full refund of any held funds. The $35 refundable hold is released if the Hero fails to appear.

AI estimates are based on photos and may not capture hidden damage, material costs, or scope changes discovered during the job. The actual price requires a physical assessment. Any final-bill increase above the amount you already authorized requires your approval before the additional charge.

Yes. Receiving an AI-generated estimate range is completely free, with no booking required. The $35 hold is only authorized when you confirm a booking.

Every completed job carries a minimum 90 days workmanship warranty from your assigned Hero. If a Hero fails to honor a valid claim, HALOFIX mediates and provides resolution support up to your membership cap (Up to $500 free / Up to $1,000 Premium). Parts are covered by their respective manufacturer warranties. Documents are stored in your Vault for 7 years. Warranty documents are written in plain language for Magnuson-Moss consistency.

HALOFIX-issued warranty documents are stored in your Warranty Vault for 7 years and are accessible from your Resident dashboard. You can also request email delivery of any warranty document.

Contact HALOFIX USA within the warranty period. We will dispatch the original Hero (or a qualified replacement) to address the issue at no additional cost. If the original Hero is unavailable, we coordinate a like-for-like replacement.

Only after they start sharing their live location on the way to you. Accepting the job alone shows your area (city and ZIP) - your exact address unlocks the moment GPS tracking begins, so you can always see who is coming and where they are.

No. GPS arrival is verified at your address, and an inspection fee can only be billed after the Hero has been on site for at least 30 minutes - a real inspection, not a drive-by charge. BEFORE photos are also required prior to any billing.

Work cannot start without BEFORE photos and cannot be marked complete without AFTER photos. Both sets are stored with your invoice and warranty records in your Digital Vault, and your warranty claim can reference them at any time.

Messages are retained for the 30-day dispute window after your job is completed, then permanently deleted. If a dispute or warranty claim is open, messages are kept until it is fully resolved. Phone numbers, emails, and addresses are blocked from chat automatically for your privacy.

You can open a dispute within 30 days of completion, with 14 days to submit evidence (your job photos and messages are preserved for this). Workmanship issues after that window are covered by your 90-day warranty claim path. Our team reviews every dispute, and decisions can be appealed once.

Never. Unlike lead-generation platforms that sell your contact information to multiple service providers, HALOFIX connects you directly with one vetted Hero. Your data is never sold, shared, or rented to third parties.

Every HALOFIX Hero's insurance is verified and on file, and required Florida trade licenses or federal certifications are checked for every service that has one. Verification also includes identity review and a skills assessment. HALOFIX does not order background checks. A Hero may voluntarily provide a report they already hold for manual review, but it is not required for approval.

Your data is protected under Florida's Information Protection Act (FIPA) and, where applicable, CCPA. We encrypt data in transit and at rest and do not sell personal data. Submit access, deletion, correction, or opt-out requests through the Do Not Sell or Share page or the privacy contact listed there.

For in-home sales contracts over $25 signed at your home, Florida law gives you 3 business days to cancel without penalty (FTC Cooling-Off Rule, 16 C.F.R. Section 429). HALOFIX USA service agreements include a 3-day cancellation right notice as required.

Florida is a two-party consent state (Florida Statute Section 934.03). HALOFIX USA displays a conspicuous recording notice before any calls or interactions that may be recorded. You may decline recording and still receive full service.