Hero Privacy Policy

This Hero Privacy Policy (the “Hero Privacy Policy”) describes how HALOFIX USA LLC (“HALOFIX USA,” “we,” “us,” or “our”) collects, uses, retains, and discloses personal information of independent service professionals (“Heroes”) who register on the HALOFIX USA platform.

This Hero Privacy Policy is separate from and supplemental to the HALOFIX USA Privacy Policy, which governs information collected from Residents (homeowners) who book services through the platform.

This Hero Privacy Policy applies to:

• Hero registration and onboarding — FL DBPR license verification for the trades Florida licenses, general liability insurance certificate verification, and any report a Hero voluntarily provides
• Hero-bound SMS communications, voice calls, and push notifications
• GPS location data captured during active jobs
• Job dispatch, acceptance, and completion data
• Hero payout and IRS tax reporting (prepared and sent by HALOFIX)

HALOFIX does not require a Florida DBPR license for appliance repair alone. Electrical, plumbing, HVAC, or refrigerator/freezer sealed-system refrigerant work is assigned only to Heroes with the appropriate DBPR license or EPA Section 608 certification. Every appliance Hero application is reviewed before approval. General liability insurance is optional for appliance repair; a Hero who carries it must meet the platform minimum.

By providing your phone number and checking the Hero SMS consent boxes during Hero registration at /hero/apply, you agree to receive operational text messages from HALOFIX USA LLC related to your participation as a Hero on the HALOFIX USA platform. These messages may include:

• Job offer notifications — When a Resident books a service in your service area, you receive an SMS with service category, location (city + ZIP), and an acceptance window that scales with urgency: 30 minutes for emergency jobs, 1 hour for urgent jobs, and 3 hours for scheduled jobs
• Job assignment confirmations — When you accept a job, a confirmation SMS with booking reference and arrival time
• Schedule changes — If a Resident reschedules or cancels, you receive a notification
• Payout notifications — When a payment is processed to your Stripe Connect account or fails
• License renewal reminders — If you hold a FL DBPR license, when it is within 30 days of expiry
• Emergency dispatch alerts — For urgent jobs (plumbing leaks, HVAC outages during emergency declarations) eligible nearby Heroes receive an emergency offer SMS

Your consent to receive Hero dispatch SMS is not a condition of participating as a Hero on the HALOFIX USA platform. Operational dispatch SMS is optional, and HALOFIX USA may use SMS alongside available push notifications and email for the same job-offer workflow.

We will never share your phone number with third parties or affiliates for marketing or promotional purposes. All Hero SMS opt-in data is retained solely by HALOFIX USA LLC and is not shared with Residents, other Heroes, affiliates, or any third party for their independent marketing use.

If you have separately opted in to receive promotional Hero communications, HALOFIX USA LLC may also send you promotional SMS messages including Hero recruitment events, new service category launches, and platform feature announcements. Promotional SMS consent is separate from operational dispatch SMS consent and is not required to participate as a Hero.

Supported carriers include but are not limited to: AT&T, T-Mobile, Verizon, Sprint, and other major US carriers.

In addition to the information described in the HALOFIX USA Privacy Policy, we collect the following Hero-specific information:

• FL DBPR contractor license number and verification details, for the trades Florida licenses
• Any consumer report or state-issued criminal history record you voluntarily provide — HALOFIX USA does not obtain, order, or pay for background checks, and has not engaged a consumer reporting agency or screening vendor (see the Consumer Report Notice)
• Vehicle and insurance documentation (Certificate of Insurance)
• W-9 / TIN for IRS tax reporting
• Profile photo (consent-gated, used only for Resident-facing Hero profile)
• GPS location during active jobs (consent-gated, ephemeral storage)
• Service area coverage zones (FL counties / ZIP codes)
• Trade certifications and continuing education records

• To verify your eligibility to perform regulated trade work in Florida
• To match you with appropriate jobs in your service area
• To dispatch operational SMS, voice, and push notifications
• To process payouts via Stripe Connect
• To file the IRS tax forms HALOFIX is required to file for your payments
• To respond to disputes between you and Residents
• To enforce platform safety and compliance policies
• To comply with applicable federal, state, and local laws

Calendar (optional). If you connect a calendar, HALOFIX only checks whether you already have a job or booking scheduled at the time of a new booking, in the calendar you connected or in HALOFIX. If you do, that job offer is not sent to you. We keep only the start and end times; event titles, places and notes are not saved.

Voice calls between Heroes and HALOFIX USA support staff, or between Heroes and Residents through the platform's proxy-voice service, may be recorded for quality, training, compliance, and dispute-resolution purposes. Calls may be recorded. Every recorded call starts with a notice.

By participating in calls through the HALOFIX USA platform, you consent to recording. You will hear a brief recording disclosure at the start of any recorded call.

• Authentication logs: 1 year
• Hero application + onboarding records: after termination, 7 years, or until you delete your account, whichever is first (HALOFIX USA policy)
• Job records: 7 years, or until you delete your account, whichever is first (HALOFIX USA policy)
• Tax records: 7 years after filing; kept even if you delete your account (HALOFIX USA policy)
• GPS location pings during active jobs: 10 minutes (ephemeral via Upstash Redis)
• Hero SMS opt-in records: Retained for the life of the account and 4 years after it ends. When you delete your account, your name and contact details are removed and only a coded reference stays

Under applicable law (including Florida law and consumer-report law), you have the right to:

• Access your personal information held by HALOFIX USA
• Request correction of inaccurate information
• Request a copy of your own file from a consumer reporting agency
• Dispute inaccurate information in a consumer report directly with the consumer reporting agency that prepared it
• Receive pre-adverse and adverse action notices before any final decision based on a consumer report you provided
• Withdraw a report you previously provided to HALOFIX USA
• Withdraw consent for SMS communications at any time (Reply STOP)
• Request deletion of your account and all of your personal information. When nothing is open on your account, it is deleted at once. If a payment, payout, commission or dispute is still open, nothing is deleted until it has settled; then it is deleted automatically. What remains: Proof of your consents and signatures, and our call-consent, text message, email, security and compliance logs, are kept without your name, phone number, email, address or IP address. They are linked to your request only by a coded reference. Booking and payment records are kept without anything that identifies you, for our accounting and for the earnings records of the Hero who did the work. The tax forms we are required to keep for Heroes and Partners are kept. A record that you asked for this deletion is kept.

To exercise these rights, contact legal@halofixusa.com.

HALOFIX USA works to follow applicable laws. In the event of a security breach affecting your Hero personal information, HALOFIX USA will notify affected Heroes within 30 days of discovery.

HALOFIX USA may update this Hero Privacy Policy from time to time. Material changes will be posted to this page with a new “Last updated” date and notified via Hero email or in-platform notification at least 30 days before they take effect.