Warranty Policy
Every job booked through HALOFIX USA comes with your Hero's workmanship warranty: at least 90 days on the labor, from the completion date.
Hero Workmanship Warranty
Duration: 90 days · Cost: Included
- Minimum 90 days workmanship warranty on all completed work
- Covers defects in workmanship, given by the Hero who did the work
- HALOFIX does not warrant parts. A parts warranty, if there is one, comes only from the Hero and is stated on the Hero's invoice.
- HALOFIX sends your claim to the Hero who did the work. The Hero can accept it and commit to a return visit within 24 hours. If the Hero does not accept, HALOFIX reviews the claim by hand and contacts the Hero. A warranty claim is remedied by the Hero coming back to fix the work. A warranty claim does not pay money. If the Hero still refuses, HALOFIX can open a dispute for you. Money back is decided only in a dispute.
- Digital warranty certificate stored in your Warranty Vault for up to 7 years, or until you delete your account
What Is Not Covered
- Acts of God (hurricanes, floods, lightning strikes, earthquakes)
- Damage caused by Resident misuse or neglect
- Unauthorized modifications to the completed work
- Pre-existing conditions not identified during the original service
- Normal wear and tear beyond reasonable expectations
- Cosmetic damage that does not affect functionality
- Damage caused by pests, rodents, or wildlife
- Failure to maintain equipment per manufacturer recommendations
How to File a Warranty Claim
- 1
Submit a Warranty Claim
Open Warranty in your Resident dashboard and choose "File claim" on the job. A warranty claim needs your completion signature on that job (the "Confirm the work" step on your booking page; you can sign it any time while the warranty is active). Describe the issue; HALOFIX may ask for photos or documents after it reviews the claim.
- 2
Claim Review
Our support team reviews the claim, verifies whether the issue is within the Hero workmanship warranty, and confirms next steps. Timing depends on job complexity, documentation, and Hero response.
- 3
Hero Mediation
HALOFIX sends your claim to the Hero who did the work. The Hero can accept it and commit to a return visit within 24 hours. If the Hero does not accept, HALOFIX reviews the claim by hand and contacts the Hero.
- 4
Resolution
If the original Hero fixes the issue, it is documented in your Vault. If the Hero still refuses, HALOFIX can open a dispute for you. Money back is decided only in a dispute.
Dispute Refund Caps (Workmanship Disputes Only)
| Membership Tier | Maximum Dispute Refund (Labor Only) |
|---|---|
| Free (No Membership) | Up to $500 |
| Resident Plus Member | Up to $1,000 |
Dispute Refund and the Hero's Warranty
Dispute refund caps are the most a dispute refund for workmanship can be and do not limit the Hero's own warranty obligations.
Every refund HALOFIX decides in a dispute is limited to the labor fee, within the amounts below. A dispute refund for workmanship applies only after a warranty claim on a job booked and paid through HALOFIX, filed within the 90 days workmanship warranty, where the Hero was asked first and still refused after HALOFIX contacted the Hero. HALOFIX may ask for photos. HALOFIX decides whether to refund and how much after its review. The refund covers only the labor cost to fix the workmanship defect, up to $500; $1,000 for Resident Plus members, and never parts or property damage. Do not have anyone else repair the work before HALOFIX decides, except to stop immediate damage. There is one refund per job, reduced by any refund already paid on the same job. It is paid as a refund to the card used for the job. A refund paid on false information, or paid twice, must be repaid. The amount is recovered from the Hero's payouts.
Related: Terms of Service · Warranty Vault · Consumer Rights
Questions? Contact support@halofixusa.com.
Last updated October 2026