Warranty Policy

HALOFIX Standard Warranty

Duration: 90 days · Cost: Included

• Minimum 90-day workmanship warranty on all completed work
• Covers defects in workmanship — parts covered by manufacturer warranty
• HALOFIX mediates with Hero first; replacement Hero dispatched for inspection if unresolved
• Digital warranty certificate stored in your Warranty Vault for 7 years
• Resolution support capped by membership tier (Free: up to $500, Premium: up to $1,000)

What Is Not Covered

• Acts of God (hurricanes, floods, lightning strikes, earthquakes)
• Damage caused by homeowner misuse or neglect
• Unauthorized modifications to the completed work
• Pre-existing conditions not identified during the original service
• Normal wear and tear beyond reasonable expectations
• Cosmetic damage that does not affect functionality
• Damage caused by pests, rodents, or wildlife
• Failure to maintain equipment per manufacturer recommendations

How to File a Warranty Claim

1. 1

   Submit a Warranty Claim

   Contact HALOFIX support from your dashboard and identify the completed job, issue, and any photos or documents available. When in-dashboard Warranty Vault claim submission is available, use that route to submit the same information directly.

2. 2

   Claim Review

   Our support team reviews the claim, verifies whether the issue is within the Hero workmanship warranty, and confirms next steps. Timing depends on job complexity, documentation, and Hero response.

3. 3

   Hero Mediation

   HALOFIX contacts the original Hero to resolve the issue under their warranty. If the Hero is unresponsive or refuses, HALOFIX can help route a replacement inspection request.

4. 4

   Resolution

   If the original Hero resolves the issue, it is documented in your Vault. If not, HALOFIX provides resolution support up to your membership cap (Free: $500, Premium: $1,000). Beyond the cap, we assist with DBPR complaints and insurance claims.

Resolution Support Caps