Warranty Vault
Your secure digital vault for warranties, invoices, photos, and service records — stored for up to 7 years, or until you delete your account.
What Is the Warranty Vault?
The HALOFIX USA Warranty Vault is a secure digital archive automatically created for every completed job. It stores your warranty certificate, invoices, before/after photos, Hero details, and communication logs in one place.
HALOFIX USA keeps Vault records for 7 years, or until you delete your account, whichever is first, counted from job completion. This is HALOFIX USA policy.
What the Vault Contains
- Digital warranty certificate with coverage dates and terms
- Itemized invoice and payment receipt
- Before and after photos (uploaded by Resident or Hero)
- Hero profile and insurance verification snapshot — plus a Florida DBPR license verification snapshot on jobs in the trades Florida regulates (plumbing, HVAC, electrical, roofing), and an EPA Section 608 certification snapshot where refrigerant work was performed
- Service notes and completion checklist
- Communication log between Resident, Hero, and HALOFIX USA support
- Any warranty claims and their resolution history
Appliance repair: HALOFIX does not require a Florida DBPR license for appliance repair alone. Electrical, plumbing, HVAC, or refrigerator/freezer sealed-system refrigerant work is assigned only to Heroes with the appropriate DBPR license or EPA Section 608 certification. Every appliance Hero application is reviewed before approval. General liability insurance is optional for appliance repair; a Hero who carries it must meet the platform minimum. An appliance-repair archive therefore contains the Hero profile and insurance verification snapshot, and no DBPR license record.
Data Security
Access to Vault data is limited to the Resident account holder and authorized HALOFIX USA support staff during active warranty claims or disputes.
Heroes can view their own completed job records but cannot access Resident payment details or personal information beyond what was shared during the service.
Retention & Deletion
HALOFIX USA keeps Vault records for 7 years, or until you delete your account, whichever is first, counted from the job completion date. This is HALOFIX USA policy. When you delete your account, your Vault records are deleted with it and you can no longer make a warranty claim.
Questions about your Vault records? Contact support@halofixusa.com.
Related: Warranty Policy · Privacy Policy · Terms of Service
Last updated October 2026