Warranty Vault
Your secure digital vault for warranties, invoices, photos, and service records — stored for 7 years.
What Is the Warranty Vault?
The HALOFIX USA Warranty Vault is a secure digital archive automatically created for every completed job. It stores your warranty certificate, invoices, before/after photos, Hero details, and communication logs in one place.
Records are retained for 7 years from job completion — the maximum retention period under Florida and IRS requirements.
What the Vault Contains
- Digital warranty certificate with coverage dates and terms
- Itemized invoice and payment receipt
- Before and after photos (uploaded by Resident or Hero)
- Hero profile, license, and insurance verification snapshot
- Service notes and completion checklist
- Communication log between Resident, Hero, and HALOFIX USA support
- Any warranty claims and their resolution history
Data Security
Vault data is encrypted at rest (AES-256) and in transit (TLS 1.3). Access is limited to the Resident account holder and authorized HALOFIX USA support staff during active warranty claims or disputes.
Heroes can view their own completed job records but cannot access Resident payment details or personal information beyond what was shared during the service.
Retention & Deletion
Vault records are retained for 7 years from job completion date. After this period, records are automatically purged unless an active warranty claim or legal hold applies.
You may request early deletion of your Vault data by contacting support@halofixusa.com. Note that deletion may affect your ability to file future warranty claims for those jobs.
Related: Warranty Policy · Privacy Policy · Terms of Service