Your Florida Consumer Rights
Florida law gives you important protections when purchasing home services. HALOFIX is committed to full compliance with all applicable Florida and federal consumer protection statutes.
This page summarizes the most important consumer protection laws that apply to your use of HALOFIX USA LLC. This is not legal advice. For legal counsel, contact the Florida Attorney General's Office or a licensed Florida attorney.
3-Day Right to Cancel (Cooling-Off Period)
Fla. Stat. §501.021Key takeaway
You have 3 business days to cancel any home solicitation contract over $25 without penalty.
Under Florida's Home Solicitation Sales Act, when a service contract is initiated or solicited at your home (including digital solicitations while you are at home), you have the right to cancel within 3 business days.
- The right applies to contracts for home services exceeding $25.00.
- Cancellation must be in writing and delivered or postmarked within 3 business days of the contract date.
- HALOFIX will send you a cancellation notice with your booking confirmation. Keep this notice. It explains exactly how to cancel.
- Upon valid cancellation, we will refund any payments made within 10 business days, except the non-refundable $50 trip fee if a hero has been dispatched.
How to cancel with HALOFIX:
- • Online: Dashboard → Bookings → Cancel
- • Email: cancellations@halofixusa.com
- • Phone: (786) 550-2580 (within business hours)
Florida Deceptive and Unfair Trade Practices Act (FDUTPA)
Fla. Stat. §501.201Key takeaway
Florida law prohibits deceptive, misleading, or unfair business practices. You can sue for damages and attorney's fees.
The Florida Deceptive and Unfair Trade Practices Act (FDUTPA) prohibits:
- Deceptive advertising or false claims about services
- Hidden fees not disclosed before purchase
- Bait-and-switch pricing
- Unconscionable acts or practices in consumer transactions
HALOFIX's commitment: All pricing is disclosed before booking. No hidden fees. AI estimates include a mandatory disclaimer that actual pricing is confirmed after professional inspection.
If you believe HALOFIX or a hero on our platform has violated FDUTPA, you may:
- File a complaint with HALOFIX: compliance@halofixusa.com
- Contact the Florida Department of Agriculture and Consumer Services: fdacs.gov
- File a complaint with the Florida Attorney General: myfloridalegal.com
Emergency Price Gouging Prohibition
Fla. Stat. §501.160Key takeaway
During declared emergencies, service prices cannot exceed pre-emergency levels. This is a felony in Florida.
During a declared state of emergency, it is illegal under Florida law to charge a price for essential services (including home repair and restoration) that grossly exceeds the average price charged during the 30-day period before the declaration.
How HALOFIX enforces this: When an emergency is declared, we automatically snapshot all service prices. Hero pricing is frozen at pre-emergency baselines. Any attempt to charge above these baselines is blocked by the platform and triggers an immediate compliance review.
A red Emergency Mode banner appears at the top of HALOFIX during declared emergencies, confirming that all pricing is frozen per Florida Statute §501.160.
Violations are a second-degree misdemeanor for first offense and a first-degree misdemeanor for subsequent violations. Report violations to the Florida Attorney General's Price Gouging Hotline: 1-866-9NO-SCAM.
Right to Licensed Heroes
Fla. Stat. §489.127Key takeaway
Florida law requires heroes performing regulated trades to be licensed. You can verify any license for free.
Florida law requires heroes performing regulated trades (electrical, plumbing, HVAC, roofing, general contracting) to hold a valid state or local license. Performing work without a license is a misdemeanor.
HALOFIX verification: We verify all hero licenses in real time via the Florida DBPR API. A verified badge appears on every hero profile. You can independently verify any hero's license at myfloridalicense.com.
If you suspect a hero is unlicensed, report to: DBPR at 850-487-1395 or myfloridalicense.com/DBPR/unlicensed-activity
Workmanship Warranty Rights (Magnuson-Moss)
15 U.S.C. §2301 (Federal)Key takeaway
Federal law governs written warranties on consumer products and services.
The Magnuson-Moss Warranty Act requires that written warranties be made available before purchase, clearly state what is covered, and be honored without charge. Every HALOFIX job comes with a written workmanship warranty accessible in your Warranty Vault.
If a warranty claim is denied, you have the right to request written explanation and may pursue informal dispute resolution before filing a legal action.
Warranty documents are retained for 7 years and can be accessed, downloaded, or printed from your Warranty Vault at any time.