Your Florida Consumer Rights

Florida has the Florida Deceptive and Unfair Trade Practices Act (FDUTPA). For what it says, read the statute itself on the Florida Legislature website or ask the Florida Attorney General's Office.

HALOFIX's commitment: Pricing details are disclosed before booking. AI estimates include a mandatory disclaimer that actual pricing is confirmed after professional inspection. Your booking hold amount is deducted from your main bill.

If you believe HALOFIX or a hero on our platform has violated FDUTPA, you may:

• File a complaint with HALOFIX: legal@halofixusa.com
• Contact the Florida Department of Agriculture and Consumer Services: fdacs.gov
• File a complaint with the Florida Attorney General: myfloridalegal.com

If you have a complaint about the work, HALOFIX checks it first. If the work is at fault, the Hero confirms a return visit within 24 hours of the claim notice and completes it within 72 hours of the claim notice (or at your next available time, if that is later). If the Hero does not complete it, HALOFIX can open a dispute for you, and any refund is decided there.

Florida has a price gouging statute (Fla. Stat. §501.160) for declared states of emergency. For what it says, read the statute itself on the Florida Legislature website or ask the Florida Attorney General's Office.

HALOFIX platform policy: During a declared state of emergency in Florida, HALOFIX USA reviews emergency invoices against the applicable reference price. If a submitted invoice is well above it, HALOFIX USA warns the Hero at billing and flags the bill for review. The review is a trigger, not a price cap, and documented cost increases may be considered.

A red Emergency Mode banner appears at the top of HALOFIX during declared emergencies, confirming that emergency pricing is under HALOFIX review controls.

Report price gouging: Florida Attorney General's Price Gouging Hotline: 1-866-9NO-SCAM.

Some trades (electrical, plumbing, HVAC, roofing, general contracting) have license or credential rules. The Florida Department of Business and Professional Regulation (DBPR) is the official source for those rules.

HALOFIX verification: We review required hero licenses or credentials where applicable, including DBPR records for regulated trades. A credential status appears on hero profiles where available. You can independently verify regulated-trade licenses at myfloridalicense.com.

If you suspect a hero is unlicensed, report to: DBPR at 850-487-1395 or myfloridalicense.com/DBPR/unlicensed-activity

HALOFIX USA aims to notify affected individuals within 30 days of discovering a data breach involving personal information. Florida has a data breach statute (Fla. Stat. §501.171); read it on the official Florida Legislature website. We maintain reasonable security measures (encryption at rest and in transit, role-based access controls, regular security audits) to prevent unauthorized access.

If you suspect a data breach, report it immediately to legal@halofixusa.com.

Florida has a statute on recording phone calls. HALOFIX USA provides an automated disclosure at the start of every phone call (including AI voice agent calls) informing you that the call may be recorded. By continuing the call, you consent to recording.

You may opt out of recording by ending the call and contacting us via email or chat. Call recordings are retained 30 days after the call (longer only while a dispute, warranty claim, chargeback or legal hold on the linked booking is open), per our retention schedule.

California has privacy laws (the California Consumer Privacy Act and California Privacy Rights Act). If you are a California resident, you can ask HALOFIX USA to tell you what personal information we hold, delete it, correct it, or stop sharing it.

Visit our Do Not Sell or Share page or contact legal@halofixusa.com to exercise these rights.