Terms of Service

HALOFIX USA LLC ("HALOFIX," "we," "us," or "our") runs HALOFIX USA, Florida's Direct-Dispatch Home Services Platform. You send one request, and HALOFIX assigns one Hero to it. We are headquartered in Florida and operate exclusively within the state.

To use HALOFIX USA, you must:

• Be at least 18 years old
• Have the legal capacity to enter into binding contracts
• Provide accurate, complete, and current information when creating an account
• Maintain only one account per person

You do not need to live in Florida: HALOFIX USA serves properties in its service area, whoever owns them.

By using our platform, you represent and warrant that you meet all of these requirements. If you create an account on behalf of a business, you represent that you have authority to bind that business to these terms.

HALOFIX USA provides the following services:

• Booking Platform: A system for requesting and scheduling home services with reviewed Heroes
• Assigning a Hero: Your job is offered to every Hero who matches your service and area at the same time; the first to accept is assigned.
• Communication Tools: Messaging and calling features to coordinate with heroes
• Payment Processing: Secure handling of payments between Residents and Heroes via Stripe
• Service Tracking: Real-time updates on hero arrival and job status
• AI Estimates: Approximate cost estimates based on photos and descriptions you provide

We do not guarantee that a Hero is available at a given time.

As a HALOFIX user, you agree to:

• Provide accurate information about your service needs
• Be present or make arrangements for hero access during scheduled appointments
• Maintain a safe working environment and disclose any known hazards
• Pay for services as agreed upon booking
• Communicate respectfully with heroes and HALOFIX staff
• Report any issues, damages, or disputes promptly through our platform
• Not use the platform for illegal purposes or to solicit unlicensed work

You are responsible for ensuring that any work requested complies with local building codes and HOA regulations where applicable.

Property Ownership & Authorization: When you book a service, you confirm that you either own the property where the work will be performed or have been authorized by the property owner to approve that work. If you are a tenant, a property manager, or booking on behalf of someone else, obtain the owner's authorization before you book.

Permits & Building Codes: Some jobs need a permit from your local building department. Where the job you book needs one, the Hero who holds the license for that trade arranges it. HALOFIX USA does not pull or check permits; you can confirm a permit with your building department.

Heroes using our platform are independent service providers who must hold required licenses or credentials where applicable and agree to:

• Maintain all required state and local licenses and insurance
• Perform work in accordance with Florida building codes and industry standards
• Honor quoted prices and complete work as described
• Communicate professionally and arrive within scheduled timeframes
• Carry appropriate liability and workers' compensation insurance
• Report license status changes to HALOFIX within 5 business days

Your invoice. You receive one invoice. Your Hero lists labor and documented materials on separate lines.HALOFIX USA charges Residents no platform fee; HALOFIX USA is paid by a commission the Hero pays on labor. When you pay HALOFIX for an approved bill, that payment counts as your payment to your Hero for that amount; you never owe your Hero that amount again.

Taxes. If a sales tax applies to your job, it is shown as its own line on your Hero's quote and on your invoice before you approve them. HALOFIX charges no tax that is not shown there.

Payment Processing: All payments are processed securely through Stripe, our payment processor. We do not store full credit card numbers on our servers.

Authorization: When you book a service, you authorize us to charge your payment method for the quoted amount plus any tax shown on your quote and any cancellation fee.

Refunds: Refunds are processed according to our Cancellation Policy below. Approved refunds go back to the original payment method, and when the money appears depends on your card issuer or bank.

Cancellation Fees:

• You can cancel free up to 3 hours before the scheduled time. After that, cancel through support. A late cancellation may forfeit the booking hold, which goes to HALOFIX USA.
• For Emergency bookings, you may cancel any time before a Hero is matched with no charge; the hold is released.
• Once the Hero has reached the property: this is no longer a cancellation. Your booking hold amount is deducted from your main bill. There is no separate trip fee.

HALOFIX USA offers optional paid membership plans in addition to pay-per-service access. Membership is never required to use the platform. The terms below disclose the material terms of each subscription before purchase, as automatic-renewal rules require.

Available Plans. Current monthly subscription tiers and the headline features included with each tier are shown below. Detailed feature comparisons are available on halofixusa.com/pricing and on your account at Dashboard → Membership.

• Free - Free. Pay-per-service with full platform access.
• Resident Plus - $19/mo (billed monthly). No booking hold + 10% off Labor + priority scheduling.

What Resident Plus Includes. While your membership is active:

• Booking hold waived. $89 ($125 for Emergency bookings) booking hold waived on all bookings. Your card is saved but not held. A late cancellation or a visit nobody answers is charged to that saved card instead of a hold. Wherever the booking hold would apply, your saved card is charged instead, and never more than the amount the hold would have been ($89 ($125 for Emergency bookings)). A late cancellation or a visit nobody answers is charged that full amount under the same rules as in Section 7. A declined quote is charged only the Hero's quoted inspection fee, which is never above that amount. When a quote or bill is approved, we authorize or charge your saved card at that time. If your bank declines it, the booking cannot go ahead until you update your card.
• 10% off Labor. 10% is taken off the Labor on your final bill. Materials are not discounted. HALOFIX pays the discount: your Hero is paid the same as without it.
• Priority scheduling. Your booking is shown to Heroes ahead of standard bookings, and it is the first we re-send if it needs it. Every matched Hero is still offered your booking at the same time. It is an order of priority, not a guarantee of a Hero or of an arrival time.
• Warranty Vault for everyone. The Warranty Vault is included on every plan, Free included; membership does not change it.

Automatic Renewal. Unless you cancel, your membership renews automatically at the end of each billing period at the then-current price for your plan. You can view your next renewal date at any time in Dashboard → Membership.

When Charges Occur. Plans are billed monthly, on the same calendar day of each month (the anniversary of your first paid charge). All charges appear on your statement as HALOFIX USA.

How to Cancel. Cancel anytime from your account dashboard. Your membership remains active through the end of the current billing period. No cancellation fees.

Price Changes. If we change the price of your membership plan, we will notify you by email at least 30 days before the new price takes effect. You may cancel before the change without penalty. Continued use after the notice period constitutes acceptance of the new price.

Refunds. Plan charges are non-refundable once the billing period has begun; your plan remains active through the end of that period. We do not provide refunds for partial months of unused service.

Important limitations of AI estimates:

• The AI cannot detect hidden damage, code violations, or structural issues
• Final quotes may vary based on actual conditions, material costs, and labor requirements
• Heroes are not bound by AI estimates when providing their actual quotes
• You will always receive a firm quote from the hero before work begins

By using our AI estimate feature, you acknowledge that the estimate is for informational purposes only and does not constitute a binding quote or contract.

HALOFIX USA LLC may send you transactional SMS (text) messages to the phone number you provide during booking. By completing a booking on our platform and checking the SMS consent checkbox, you expressly consent to receive the following types of text messages:

• Booking confirmations with service details
• Appointment reminders and schedule updates
• Technician dispatch notifications with live tracking links
• Service completion notifications
• Payment receipts and invoice delivery
• Warranty information delivery

Important SMS Terms:

• Message frequency varies based on your bookings and service activity
• Message and data rates may apply depending on your carrier and plan
• SMS consent is not required as a condition of purchasing any service
• You may opt out at any time by replying STOP to any message
• For help, reply HELP or contact support@halofixusa.com
• We will not share your phone number with third parties for marketing
• Carriers are not liable for delayed or undelivered messages

If you separately opt in to receive promotional communications,HALOFIX USA LLC may send promotional SMS messages including seasonal maintenance reminders, exclusive discounts, and warranty renewal offers. Promotional SMS consent is optional and separate from transactional SMS consent.

Hero workmanship warranty: Every completed job carries a minimum 90 days workmanship warranty from your assigned Hero. HALOFIX sends your claim to the Hero who did the work. The Hero can accept it and commit to a return visit within 24 hours. If the Hero does not accept, HALOFIX reviews the claim by hand and contacts the Hero. A warranty claim is remedied by the Hero coming back to fix the work. A warranty claim does not pay money. If the Hero still refuses, HALOFIX can open a dispute for you. Money back is decided only in a dispute. HALOFIX does not warrant parts. A parts warranty, if there is one, comes only from the Hero and is stated on the Hero's invoice. Documents are stored in your Vault for up to 7 years, or until you delete your account.

• Coverage: Defects in workmanship for work performed by the assigned Hero
• Duration: Minimum 90 days from the date of service completion
• What's Covered: Labor-related defects where the work does not meet industry standards
• What's Not Covered: Normal wear and tear, damage from misuse, manufacturer defects in materials, or issues caused by subsequent modifications

How to File a Warranty Claim:

1. A warranty claim needs your completion signature on that job. Sign “Confirm the work” on your booking page; you can do this any time while the warranty is active
2. Contact HALOFIX support from your dashboard or email support@halofixusa.com
3. Identify the completed job and describe the workmanship issue
4. Include photos or documents if available
5. HALOFIX support reviews the claim, coordinates with the Hero, and confirms next steps based on the warranty terms

HALOFIX sends your claim to the Hero who did the work. The Hero can accept it and commit to a return visit within 24 hours. If the Hero does not accept, HALOFIX reviews the claim by hand and contacts the Hero. A warranty claim is remedied by the Hero coming back to fix the work. A warranty claim does not pay money. If the Hero still refuses, HALOFIX can open a dispute for you. Money back is decided only in a dispute. Warranty documents are stored in your Warranty Vault for 7 years, or until you delete your account, whichever is first.

Important Disclaimer: HALOFIX facilitates dispute resolution and warranty coordination between you and your Hero professional. HALOFIX does not perform home services directly and is not liable for the quality, timeliness, or outcome of work performed by independent Hero contractors.HALOFIX does not warrant parts. A parts warranty, if there is one, comes only from the Hero and is stated on the Hero's invoice. HALOFIX does not sell extended service warranties.

The notes and decision HALOFIX USA writes on a job dispute are shown to both the Resident and the Hero on that job, so do not put anything private in a dispute message.

Current exclusions include: Acts of God (hurricanes, floods, lightning strikes, earthquakes); Damage caused by Resident misuse or neglect; Unauthorized modifications to the completed work; Pre-existing conditions not identified during the original service; Normal wear and tear beyond reasonable expectations; Cosmetic damage that does not affect functionality; Damage caused by pests, rodents, or wildlife; Failure to maintain equipment per manufacturer recommendations.

You may not use HALOFIX USA to:

• Violate any local, state, or federal laws
• Request or perform work that requires a license without proper credentials
• Harass, threaten, or discriminate against heroes, staff, or other users
• Post false, misleading, or fraudulent information
• Attempt to circumvent our platform to avoid fees (fee avoidance)
• Interfere with the platform's security features or probe for vulnerabilities
• Use automated systems (bots, scrapers) to access the platform
• Resell, sublicense, or commercially exploit platform access without authorization

Staying on HALOFIX: For 24 months after your last booking through HALOFIX USA, you agree not to solicit or hire Heroes you were connected with through the platform for off-platform services. Work arranged off the platform is not covered by HALOFIX USA: it has no Warranty Vault record, no dispute review and no payment hold protection. HALOFIX charges you no fee or penalty under this rule.

If you violate these rules, HALOFIX may suspend or close your account. Closing your account does not cancel a refund or resolution support you are owed under these Terms, and HALOFIX keeps no money of yours as a penalty.

As far as the law allows:

• The HALOFIX website and app are provided "as is" and "as available." We do not promise they will always work without interruption or errors.
• AI estimates may not match the real cost (Section 9).
• HALOFIX does not perform the home services itself. The Hero who does your job is responsible for that work and for the workmanship warranty (Section 11). HALOFIX's own commitments to you are the ones written in these Terms: booking, payment handling, records, warranty coordination, resolution support up to the caps (Section 17), and dispute review.
• Service timelines we mention, including dispatch and booking estimates, are typical timeframes that depend on Hero availability in your area and are not guaranteed.

Nothing in this Section reduces your Hero's 90 days workmanship warranty or the remedies in Sections 11 and 17.

As far as the law allows:

• HALOFIX is not responsible for indirect losses such as lost profits or lost data.
• HALOFIX's total responsibility to you for all claims is limited to the total you paid through HALOFIX in the 12 months before the claim.
• These limits do not apply to injury or death caused by HALOFIX's own negligence, or to HALOFIX's own fraud or intentional misconduct.
• These limits do not reduce the Hero's own warranty obligations, the Hero's own responsibility for the work, or the resolution support HALOFIX promises in Section 17.

If someone else brings a claim against HALOFIX because you misused HALOFIX on purpose, broke the law while using it, or posted content you had no right to post, you agree to cover HALOFIX's reasonable costs of that claim. You do not cover HALOFIX for anything a Hero does at your property, or for anything HALOFIX itself did wrong.

You acknowledge and agree that the use of home services involves inherent risks, including but not limited to property damage, personal injury, water damage, electrical hazards, and structural issues. By using the HALOFIX platform to book home services, you voluntarily assume all risks associated with such services.

You understand that HALOFIX does not perform home services and has no control over the quality, safety, legality, or any other aspect of the services provided by independent Hero professionals. You agree to exercise your own judgment in evaluating the Hero assigned to you and in overseeing any work performed at your property.

You are responsible for verifying that all work performed complies with applicable building codes and HOA requirements. HALOFIX does not verify code compliance for individual jobs. Some jobs need a permit from your local building department. Where the job you book needs one, the Hero who holds the license for that trade arranges it. HALOFIX USA does not pull or check permits; you can confirm a permit with your building department.

Complaint About the Work: If you have a complaint about the work, HALOFIX checks it first. If the work is at fault, the Hero confirms a return visit within 24 hours of the claim notice and completes it within 72 hours of the claim notice (or at your next available time, if that is later). If the Hero does not complete it, HALOFIX can open a dispute for you, and any refund is decided there.

Dispute Refund for Workmanship: Every refund HALOFIX decides in a dispute is limited to the labor fee, within the amounts below. A dispute refund for workmanship applies only after a warranty claim on a job booked and paid through HALOFIX, filed within the 90 days workmanship warranty, where the Hero was asked first and still refused after HALOFIX contacted the Hero. HALOFIX may ask for photos. HALOFIX decides whether to refund and how much after its review. The refund covers only the labor cost to fix the workmanship defect, up to $500; $1,000 for Resident Plus members, and never parts or property damage. Do not have anyone else repair the work before HALOFIX decides, except to stop immediate damage. There is one refund per job, reduced by any refund already paid on the same job. It is paid as a refund to the card used for the job. A refund paid on false information, or paid twice, must be repaid. The amount is recovered from the Hero's payouts.

Resolution support is not insurance. Resolution support has no price of its own and is not sold separately. It covers the labor (work fee) of the job only. Damage to your property is the Hero's responsibility: every Hero in a trade that requires it carries general liability insurance that names HALOFIX USA LLC as additional insured, and HALOFIX helps you file that claim. General liability insurance is optional for appliance repair; a Hero who carries it must meet the platform minimum. The caps are the most HALOFIX itself will contribute; they never limit the Hero's own warranty obligations or the Hero's responsibility for damage. HALOFIX is not an insurer. We recommend you keep your own homeowners insurance.

• Please contact us first. If you have a complaint about HALOFIX, we ask you to email support@halofixusa.com so we can try to fix it. This request is optional: it does not shorten or pause any time limit the law gives you, and it is not a condition of any right you have.
• Florida law governs these Terms.
• Arbitration. A dispute between you and HALOFIX that is not resolved informally goes to individual binding arbitration with the American Arbitration Association under its Consumer Arbitration Rules, in Pinellas County, Florida, or by phone or video if you choose. HALOFIX pays the AAA filing, administration and arbitrator fees for a claim you bring, unless the arbitrator decides your claim is frivolous.
• Small claims. Either side may use small claims court in Pinellas County instead.
• No class actions. Claims are brought individually, not as a class.
• Courts. If you opt out, or if a claim cannot be decided in arbitration, it goes to the courts of Pinellas County, Florida.
• Opting out. You can opt out of arbitration by emailing legal@halofixusa.com within 30 days of creating your account or accepting these Terms, with your full name, account email and a clear statement that you opt out. Opting out changes nothing else in these Terms.
• Time limit. A claim may be brought within the time allowed by applicable law. These Terms do not shorten any statutory time limit.
• Changes to this Section. A change to this Section 17 does not apply to a dispute you have already told us about, and you can reject the change by emailing legal@halofixusa.com within 30 days after we notify you of it.

HALOFIX shall not be liable for any failure or delay in performance of its obligations under these Terms resulting from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters (including hurricanes, floods, and tropical storms common to the State of Florida), pandemics, epidemics, government orders or restrictions, power outages, internet service interruptions, acts of terrorism, labor disputes, or failures of third-party service providers (including but not limited to Stripe, Supabase, Twilio, and Vercel).

During any state of emergency declared by the Governor of Florida, HALOFIX may temporarily suspend certain platform features, flag above-threshold emergency pricing for compliance review (warning the Hero at billing) as a platform policy on emergency pricing, or limit service availability to essential emergency repairs. HALOFIX will use commercially reasonable efforts to notify users of any such changes.

The HALOFIX platform, including its name, logos, software, design, text, graphics, interfaces, and all other content and materials ("HALOFIX Content"), is the exclusive property ofHALOFIX USA LLC and is protected by United States and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform for personal, non-commercial purposes in accordance with these Terms. You may not:

• Copy, modify, distribute, sell, or lease any part of the platform or HALOFIX Content
• Reverse engineer or attempt to extract the source code of our software
• Use any HALOFIX trademarks, logos, or branding without prior written consent
• Frame, mirror, or create derivative works based on the platform
• Use data mining, robots, or similar data gathering tools on the platform

By submitting photos, descriptions, reviews, or other content to the platform ("User Content"), you grant HALOFIX USA LLC a non-exclusive, royalty-free license to use, reproduce, and display such content solely for the purpose of operating and providing the platform services (e.g., displaying your review on a Hero's profile, storing photos in your Warranty Vault). This license does not extend to advertising, resale, or sublicensing to third parties. You retain full ownership of your User Content and may request its removal at any time.

We may update these Terms. For a material change we post the new version with a new "Last updated" month and tell you by email or in the app at least 30 days before it takes effect. A change applies only to bookings made after it takes effect; a booking already made stays under the Terms you accepted for it. If you do not agree, stop using HALOFIX and close your account before the change takes effect; closing costs nothing. Continuing to use HALOFIX after the change takes effect means you accept it. Section 17 has its own rule for changes to arbitration.

If one part of these Terms is invalid, the rest still applies. These Terms, the Privacy Policy and the policies linked in Section 24 are the whole agreement about using HALOFIX. The Work Agreement your Hero signs for your job is the agreement for the work itself: if it and these Terms conflict about the work, the Work Agreement controls; if they conflict about anything HALOFIX does, these Terms control. Not enforcing a right is not giving it up. You may not transfer your account or these Terms; HALOFIX may transfer them in a merger or sale, and the new owner must keep HALOFIX's commitments to you. Notices to you go to your account email or appear in the app; notices to us go to legal@halofixusa.com. Headings are for convenience only.

What continues after your account ends: Sections 6 (refunds owed), 11, 12, 14, 15, 17 and 19, for anything that happened before the account ended. A deletion under Section 22 still removes your information as Section 22 says.

Request deletion of your account and all of your personal information. When nothing is open on your account, it is deleted at once. If a payment, payout, commission or dispute is still open, nothing is deleted until it has settled; then it is deleted automatically.

If a payment hold, a payout, a commission or a dispute is still open on your account, we accept your request and nothing is deleted yet. You cannot start anything new: no new bookings (Resident), no new jobs (Hero), no new referrals (Partner). You can still sign in to finish or cancel what is open. If you have a Resident Plus membership, it is set to end at the end of the current billing period, or earlier if your account is deleted before then, and you are not charged again. Everything is deleted automatically once the open items have settled.

What remains: Proof of your consents and signatures, and our call-consent, text message, email, security and compliance logs, are kept without your name, phone number, email, address or IP address. They are linked to your request only by a coded reference. Booking and payment records are kept without anything that identifies you, for our accounting and for the earnings records of the Hero who did the work. The tax forms we are required to keep for Heroes and Partners are kept. A record that you asked for this deletion is kept.

If you have questions about these Terms of Service, need to file a complaint, or wish to report a violation, please contact us:

For general support inquiries, please use the Help Center or contact support@halofixusa.com.

For specific topics governed by separate policies, see:

• Call Recording: See the Privacy Policy — Call Recording Notice.
• Data Breach Notification: See the Privacy Policy — Florida Residents' Rights.
• Background Check: See the standalone Consumer Report Disclosure for Hero applicants.
• Right of Publicity: See the Privacy Policy — Right of Publicity.
• Reviewer Speech: See the Reviewer Speech Policy.
• Anti-Circumvention (Off-platform contact): See the Anti-Circumvention Policy.
• AI Disclosures (AI output limitations): See the AI Disclosures.
• Workmanship Warranty: See the Warranty Policy.
• SMS and Phone Calls: See Section 10 above and the Do Not Call Policy.
• Consumer Rights: See the Consumer Rights page.

Each linked policy is incorporated into these Terms by reference. In the event of a conflict between these Terms and a linked policy, the more user-protective provision controls.