Terms of Service

HALOFIX USA LLC ("HALOFIX," "we," "us," or "our") is a Florida-based marketplace platform that connects homeowners with independent, licensed heroes for home services. We are headquartered in Florida and operate exclusively within the state.

To use HALOFIX USA, you must:

• Be at least 18 years old
• Be a legal resident of the State of Florida
• Have the legal capacity to enter into binding contracts
• Provide accurate, complete, and current information when creating an account
• Maintain only one account per person

By using our platform, you represent and warrant that you meet all of these requirements. If you create an account on behalf of a business, you represent that you have authority to bind that business to these terms.

HALOFIX USA provides the following services:

• Booking Platform: A system for requesting and scheduling home services with licensed heroes
• Hero Matching: Algorithm-based matching of your service needs with available, verified heroes
• Communication Tools: Messaging and calling features to coordinate with heroes
• Payment Processing: Secure handling of payments between homeowners and heroes via Stripe
• Service Tracking: Real-time updates on hero arrival and job status
• AI Estimates: Approximate cost estimates based on photos and descriptions you provide

We do not guarantee hero availability, specific completion times, or that a hero will accept your booking request. Our platform provides the tools; heroes independently decide which jobs to accept.

As a HALOFIX user, you agree to:

• Provide accurate information about your service needs
• Be present or make arrangements for hero access during scheduled appointments
• Maintain a safe working environment and disclose any known hazards
• Pay for services as agreed upon booking
• Communicate respectfully with heroes and HALOFIX staff
• Report any issues, damages, or disputes promptly through our platform
• Not use the platform for illegal purposes or to solicit unlicensed work

You are responsible for ensuring that any work requested complies with local building codes, HOA regulations, and permit requirements where applicable.

Heroes using our platform are independently licensed professionals who agree to:

• Maintain all required state and local licenses and insurance
• Perform work in accordance with Florida building codes and industry standards
• Honor quoted prices and complete work as described
• Communicate professionally and arrive within scheduled timeframes
• Carry appropriate liability and workers' compensation insurance
• Report license status changes to HALOFIX within 5 business days

Pricing: Prices displayed on our platform include:

• The hero's service fee
• A platform commission retained by HALOFIX
• Applicable Florida sales tax

Payment Processing: All payments are processed securely through Stripe, our payment processor. We do not store full credit card numbers on our servers.

Authorization: When you book a service, you authorize us to charge your payment method for the quoted amount plus any applicable taxes and fees.

Refunds: Refunds are processed according to our Cancellation Policy below. Approved refunds are typically processed within 5-10 business days and will appear in your account within 3-5 additional business days depending on your bank.

Your Right to Cancel: Under the FTC's Cooling-Off Rule (16 CFR Part 429) and Florida's Home Solicitation Sales Act (Fla. Stat. §501.021), you have the right to cancel most home service contracts within 3 business days of booking without penalty.

Cancellation Fees:

• Within 3 business days of booking: Full refund, no fees
• More than 24 hours before appointment: Full refund
• Less than 24 hours before appointment: $50 cancellation fee may apply
• After hero has been dispatched: Trip fee ($50) is non-refundable

We will send you a cancellation notice with your booking confirmation explaining these rights in detail.

Important limitations of AI estimates:

• The AI cannot detect hidden damage, code violations, or structural issues
• Final quotes may vary based on actual conditions, material costs, and labor requirements
• Heroes are not bound by AI estimates when providing their actual quotes
• You will always receive a firm quote from the hero before work begins

By using our AI estimate feature, you acknowledge that the estimate is for informational purposes only and does not constitute a binding quote or contract.

HALOFIX USA LLC may send you transactional SMS (text) messages to the phone number you provide during booking. By completing a booking on our platform and checking the SMS consent checkbox, you expressly consent to receive the following types of text messages:

• Booking confirmations with service details
• Appointment reminders and schedule updates
• Technician dispatch notifications with live tracking links
• Service completion notifications
• Payment receipts and invoice delivery
• Warranty information delivery

Important SMS Terms:

• Message frequency varies based on your bookings and service activity
• Message and data rates may apply depending on your carrier and plan
• SMS consent is not required as a condition of purchasing any service
• You may opt out at any time by replying STOP to any message
• For help, reply HELP or contact support@halofixusa.com
• We will not share your phone number with third parties for marketing
• Carriers are not liable for delayed or undelivered messages

If you separately opt in to receive promotional communications, HALOFIX USA LLC may send promotional SMS messages including seasonal maintenance reminders, exclusive discounts, and warranty renewal offers. Promotional SMS consent is optional and separate from transactional SMS consent.

HALOFIX-Backed Workmanship Warranty: Every job booked through HALOFIX comes with our workmanship warranty:

• Coverage: Defects in workmanship for work performed by HALOFIX heroes
• Duration: 1 year from the date of service completion
• What's Covered: Labor-related defects where the work does not meet industry standards
• What's Not Covered: Normal wear and tear, damage from misuse, manufacturer defects in materials, or issues caused by subsequent modifications

How to File a Warranty Claim:

1. Log into your HALOFIX dashboard and navigate to Service History
2. Select the job and click "File Warranty Claim"
3. Describe the issue and upload photos if applicable
4. We will respond within 2 business days

If a claim is approved, we will coordinate with the original hero or a replacement hero to remedy the defect at no additional cost to you. Warranty documents are stored in your Warranty Vault for 7 years.

You may not use HALOFIX USA to:

• Violate any local, state, or federal laws
• Request or perform work that requires a license without proper credentials
• Harass, threaten, or discriminate against heroes, staff, or other users
• Post false, misleading, or fraudulent information
• Attempt to circumvent our platform to avoid fees (fee avoidance)
• Interfere with the platform's security features or probe for vulnerabilities
• Use automated systems (bots, scrapers) to access the platform
• Resell, sublicense, or commercially exploit platform access without authorization

Violation of these prohibitions may result in immediate account termination, forfeiture of any pending payments, and potential legal action.

To the maximum extent permitted by law, HALOFIX USA LLC and its officers, directors, employees, and agents shall not be liable for:

• Any direct, indirect, incidental, special, consequential, or punitive damages
• Damages arising from hero performance, delays, or failure to complete work
• Property damage or personal injury occurring during service delivery
• Loss of profits, data, or business opportunities
• Damages exceeding the total amount you paid for the specific service giving rise to the claim

These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability) and even if we were advised of the possibility of such damages.

Insurance Recommendation: We strongly recommend that homeowners maintain appropriate homeowners insurance and that heroes maintain adequate general liability and workers' compensation insurance. HALOFIX is not an insurer and does not provide insurance coverage.

Governing Law: These Terms of Service are governed by the laws of the State of Florida, without regard to conflict of law principles.

Jurisdiction: Any legal action or proceeding arising from these terms shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida. You consent to the personal jurisdiction and venue of these courts.

Informal Resolution First: Before filing any legal action, you agree to attempt to resolve disputes informally by contacting us at disputes@halofixusa.com. We will make good faith efforts to resolve the issue within 30 days.

Class Action Waiver: You agree that any proceedings will be conducted only on an individual basis and not as a class action, consolidated action, or representative action.

We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes:

• We will post the updated terms on this page with a new "Last updated" date
• We will notify you via email or through the platform at least 30 days before material changes take effect
• Your continued use of the platform after the effective date constitutes acceptance of the updated terms

If you do not agree to the updated terms, you must stop using the platform and close your account before the changes take effect.

If you have questions about these Terms of Service, need to file a complaint, or wish to report a violation, please contact us:

For general support inquiries, please use the Help Center or contact support@halofixusa.com.