Pillar #5: Safety First · Pillar #6: Vetted Pros
How HALOFIX Protects You
Letting a stranger into your home takes trust. We earn it with a 5-stage vetting pipeline, real-time digital ID verification, and a warranty vault that protects every job.
Book a Vetted Hero →Why Most Homeowners Worry
According to the FTC, home repair fraud costs American Residents billions every year. Unlicensed workers, fake insurance, inflated invoices, and disappearing strangers are painfully common.
HALOFIX was built to end that cycle. Every Hero on our platform passes the same rigorous 5-stage vetting process — no shortcuts, no exceptions. Your safety is not a feature. It's the foundation.
4 Pillars That Protect You
Pillar #5
Safety First
Every hero is background-checked, licensed, and insured. Your safety is non-negotiable.
Compliance: FCRA #42, FL Statute 489
Pillar #6
Vetted Pros
Multi-step vetting: license verification, insurance check, background screening, skill assessment.
Compliance: DBPR Verification, FCRA #42
Pillar #7
HALOFIX Warranty
Every job comes with the HALOFIX warranty. If something goes wrong, we make it right — guaranteed.
Compliance: Magnuson-Moss #26, UCC Implied Warranty
Pillar #16
Digital Warranty Vault
All your warranties, invoices, and service records stored securely in your digital vault. Never lose a receipt again.
Compliance: Record Retention #55
5-Stage Vetting Pipeline
Every Hero must pass all five stages before they can accept a single job. No exceptions.
Application Review
Every Hero application is reviewed for completeness: valid Florida license number, trade qualifications, service area, and contact verification via phone OTP.
Timeline: InstantDBPR License Verification
We verify every license directly against the Florida Department of Business and Professional Regulation (DBPR) database. Expired, suspended, or invalid licenses are automatically rejected.
Timeline: 1–2 business daysInsurance Verification
Heroes must carry a minimum $1,000,000 general liability policy. We verify the insurer, policy number, coverage amount, and expiration date. Lapsed policies trigger automatic account suspension.
Timeline: 1–2 business daysFDLE Background Check
A comprehensive background screening through the Florida Department of Law Enforcement (FDLE). We check criminal history, sex offender registry, and professional disciplinary actions — in full compliance with the FCRA.
Timeline: 2–3 business daysFinal Approval & Activation
Only after all four checks pass does a Hero receive their HALOFIX digital ID and get activated on the platform. Approved Heroes appear in our dispatch system and can start accepting jobs.
Timeline: Same day after checks clearDigital Hero ID Card
Before your Hero arrives, you receive their verified digital ID card directly in the HALOFIX app. This card includes their name, photo, license number, trade specialization, trust score, and a unique QR code you can scan to verify their identity in real time.
When the Hero arrives, you can match their face to the photo on your screen. The QR code links to their live verification status — confirming their license is active, insurance is current, and background check is clear.
Verified Photo
License Number
Trust Score
QR Verification
Trust Profile Score
Every Hero earns a trust score out of 100 points. Higher scores mean stronger credentials, more experience, and better reviews.
| Category | Max Points |
|---|---|
| License VerificationActive DBPR license verified against state records | 20 |
| Insurance CoverageValid GL policy meeting minimum $1M coverage | 15 |
| Background CheckClean FDLE background screening | 20 |
| Experience & CertificationsYears in trade, industry certifications, specialized training | 15 |
| Profile CompletenessCompany info, bio, photos, languages, availability | 10 |
| Customer ReviewsRating history from completed HALOFIX jobs | 20 |
| Total | 100 |
Digital Warranty Vault
Every completed job generates a digital warranty certificate stored securely in your Warranty Vault — accessible from your HALOFIX dashboard for 7 years. Never lose a receipt, invoice, or warranty document again.
Your standard warranty covers 90 days of parts and labor on all completed work. Need longer coverage? Upgrade to an extended warranty for up to 24 months of full protection.
How to File a Warranty Claim
Submit a Warranty Claim
Log into your HALOFIX dashboard and navigate to your Warranty Vault. Select the job and click "File Warranty Claim." Upload photos of the issue.
Claim Review
Our warranty team reviews your claim within 24 hours. We verify the issue is covered under your warranty terms and confirm eligibility.
Hero Dispatched
The original Hero (or a qualified replacement) is dispatched to inspect and resolve the issue. No additional trip fee is charged for warranty claims.
Resolution Confirmed
Once the issue is resolved, you confirm the repair in your dashboard. The warranty claim is documented and stored in your Warranty Vault.
All HALOFIX warranties are provided in compliance with the Magnuson-Moss Warranty Act (15 U.S.C. §§ 2301–2312). Written warranty terms are available in plain language before purchase. Implied warranties under the Uniform Commercial Code are not disclaimed.
FCRA Compliance
All background checks are conducted in full compliance with the Fair Credit Reporting Act (FCRA). Heroes are informed of and consent to the background check before it begins. Any adverse action follows the required pre-adverse and adverse action notice procedures.
Your Safety Is Not a Feature. It's the Foundation.
Every Hero on HALOFIX has passed a 5-stage vetting pipeline. Book with confidence.