Pillar #5: Safety First · Pillar #6: Reviewed Heroes
How HALOFIX Protects You
Letting a stranger into your home takes trust. We earn it with a multi-step vetting pipeline, Hero profile review, and a warranty vault that protects every job.
Book a Reviewed Hero →Why Most Residents Worry
According to the FTC, home repair fraud costs American Residents billions every year. Unlicensed workers, fake insurance, inflated invoices, and disappearing strangers are painfully common.
HALOFIX was built to end that cycle. Every Hero on our platform goes through the same multi-step vetting process before platform activation. Your safety is not a feature. It's the foundation.
4 Pillars That Protect You
Pillar #5
Safety First - Hero Profile
Licenses are checked for every trade that requires one, and general liability insurance is checked and on file for every trade that requires it. Each Hero profile shows available credential status before arrival, and coverage expiration is checked at onboarding.
Pillar #6
Reviewed Heroes
Multi-step onboarding includes applicable license or credential review, insurance coverage and expiration checks, and an owner approval decision before activation.
Pillar #7
Hero Workmanship Warranty
Every job includes a 90 days workmanship warranty from your assigned Hero: if the work fails, the Hero comes back and fixes it.
Pillar #16
Digital Warranty Vault
All your warranties, invoices, and service records stored securely in your digital vault for up to 7 years, or until you delete your account. This is HALOFIX policy.
Multi-Step Vetting Pipeline
Every Hero must complete the required review steps before they can accept jobs through HALOFIX.
Application Review
Every Hero application is reviewed for completeness: required trade credentials where applicable, service area, and contact verification via phone OTP.
Timeline: InstantCredential Verification
We verify DBPR licenses for regulated trades and EPA Section 608 credentials for refrigerant sealed-system work. Expired, suspended, or invalid required credentials are rejected.
Timeline: 1-2 business daysInsurance Verification
Licenses are checked for every trade that requires one, and general liability insurance is checked and on file for every trade that requires it. We verify the insurer, policy number, coverage amount, and expiration date. Expiration dates are monitored daily. A Hero is alerted by email and dashboard notification before a policy expires. If a policy lapses, the Hero stops receiving new job offers until a current certificate is uploaded and reviewed. The account is not suspended and work already assigned to that Hero is unaffected. This dispatch hold does not apply to appliance repair.
Timeline: 1-2 business daysHero-Provided Report (Optional)
HALOFIX does not run criminal background checks and does not search public records or registries. A Hero who has already obtained a report about themselves - a consumer report from a consumer reporting agency, or a state record such as a Florida FDLE criminal history record - may choose to send it to us. If they do, a reviewer reads it and their profile shows that a report is on file. This step is optional and is not required for approval.
Timeline: Optional - 1-2 business days when providedFinal Approval & Activation
Only after the required credential, insurance, and payout-setup checks pass does a Hero profile become eligible for platform activation. Approved Heroes appear in our dispatch system and can start accepting jobs.
Timeline: Same day after checks clearHero Profile Before Arrival
Before your Hero arrives, you receive their Hero profile directly in the HALOFIX app. This profile includes their name, photo, trade specialization, and available credential status.
When the Hero arrives, you can match their face to the photo on your screen. The profile shows available verification status - confirming required credentials are reviewed, insurance is current, and whether a Hero-provided report is on file.
You can also scan the QR code on the Hero's digital HALOFIX ID (in the Hero's HALOFIX account) to see that Hero's current HALOFIX status.
Verified Photo
Credential Status
Digital Warranty Vault
Every completed job generates a digital warranty certificate stored securely in your Warranty Vault - accessible from your HALOFIX dashboard for up to 7 years, or until you delete your account. Never lose a receipt, invoice, or warranty document again.
Your standard workmanship warranty covers 90 days of labor on all completed work. Any longer coverage is offered and honored directly by your assigned Hero.
How to File a Warranty Claim
Submit a Warranty Claim
Open Warranty in your Resident dashboard and choose "File claim" on the job. A warranty claim needs your completion signature on that job (the "Confirm the work" step on your booking page; you can sign it any time while the warranty is active). Describe the issue; HALOFIX may ask for photos or documents after it reviews the claim.
Claim Review
Our support team reviews the claim, verifies whether the issue is within the Hero workmanship warranty, and confirms next steps. Timing depends on job complexity, documentation, and Hero response.
Hero Mediation
HALOFIX sends your claim to the Hero who did the work. The Hero can accept it and commit to a return visit within 24 hours. If the Hero does not accept, HALOFIX reviews the claim by hand and contacts the Hero.
Resolution
If the original Hero fixes the issue, it is documented in your Vault. If the Hero still refuses, HALOFIX can open a dispute for you. Money back is decided only in a dispute.
Dispute refund caps are the most a dispute refund for workmanship can be and do not limit the Hero's own warranty obligations.
Consumer Reports
HALOFIX USA LLC does not order, procure, or pay for consumer reports about Heroes. Providing a report is voluntary. It is not required for approval and no Hero is asked to obtain one. If information in a report a Hero provided is used to deny or terminate their account, that Hero will receive a pre-adverse action notice and a summary of their rights before any final decision.
Your Safety Is Not a Feature. It's the Foundation.
Every Hero on HALOFIX has completed multi-step vetting. Book with confidence.